OVERVIEWCommercial Lines Account ManagerLocation: In Office - Raleigh, North Carolina
The OpportunityAt Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a
Commercial Account Manager, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.
RESPONSIBILITIES- Manage commercial lines accounts and serve as a trusted resource for clients, producers, carriers, and internal teams
- Coordinate renewals from start to finish, including applications, marketing submissions, quote analysis, proposals, binding, and policy issuance
- Review and process endorsements, certificates of insurance, audits, policy changes, and coverage requests
- Prepare professional client proposals, premium comparisons, allocations, and renewal presentations
- Support contract reviews, insurance requirement reviews, and complex certificate compliance requests
- Resolve billing and invoicing issues, including installment plans, premium financing, audits, and collections support
- Maintain accurate client records and documentation within Applied Epic and other agency systems
- Develop strong carrier relationships and stay informed on market conditions, underwriting appetite, and industry trends
QUALIFICATIONSRequired Qualifications- 2+ years of Property & Casualty insurance experience
- Active Property & Casualty license
- Strong knowledge of commercial lines insurance coverages and servicing processes
- Experience with agency management systems, preferably Applied Epic
- Proficiency with Microsoft Office applications
- Excellent communication, organization, and customer service skills
- Ability to prioritize multiple responsibilities and work independently
Preferred Qualifications- Independent agency or brokerage experience
- Experience with Indio and carrier portal systems
- Knowledge of policy marketing, renewals, audits, certificates, and contract review
- Insurance designations such as CISR, CIC, CRM, CPCU, ARM, or similar
- College degree or equivalent professional experience
Compensation- Salary Range: $80,000.00 - $100,000.00
- Bonus Eligible: Yes
Benefits- Medical, dental, and vision insurance
- Life and disability coverage
- 401(k)
- Generous paid time off
- Professional development and career growth opportunities
ADDITIONAL INFORMATIONWork ArrangementThis position is
In-Office - Remote: This role is primarily remote.
- Hybrid: This role follows a hybrid work arrangement, combining in-office and remote work based on business needs and manager expectations.
- In-Office: This role requires regular on-site attendance at the designated office location.
Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.
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Location TypeIn-Office
