Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
4+ years in account management, sales, customer success, or a related client-facing role
Proven track record of meeting or exceeding revenue, retention, or expansion targets
Experience managing a portfolio of customer accounts in a B2B environment
Familiarity with CRM tools such as Salesforce or similar systems
Demonstrated ability to identify and close upsell and cross-sell opportunities
Strong stakeholder management skills, including experience working with senior decision-makers
Responsibilities
Meet or exceed assigned revenue and expansion targets across a portfolio of existing customer accounts
Develop and execute account plans focused on retention, adoption, and expansion
Manage the full sales cycle from prospecting through negotiation and deal closure
Build strong relationships with customer stakeholders and decision makers
Leverage partners to maximize penetration and scale within your target market
Identify opportunities for cross-selling and upselling additional products or services
Partner with customer success, technical, and support teams to ensure positive customer outcomes
Benefits
Comprehensive benefits package including 401k and medical/dental coverage
Recognition for employee impact on company goals
Support for professional development and growth opportunities
Flexible work arrangements
Travel opportunities within the designated territory
Full Job Description
We're seeking a relationship-focusedAccount Executive to manage and expand a portfolio of named accounts. This role blends customer retention with strategic growth, requiring a consultative seller who can drive renewals and upsells while identifying new opportunities within existing customers and partners. The ideal candidate brings strong relationship management, negotiation, and cross-functional collaboration skills, along with the resilience to navigate complex sales cycles. This particular role requires candidates to be located in preferably Chicago, IL but can be located in Indiana, Wisconsin, Minnesota, Iowa or Michigan.
What You'll Do
Meet or exceed assigned revenue and expansion targets across a portfolio of existing customer accounts.
Develop and execute account plans focused on retention, adoption, and expansion.
Manage the full sales cycle from prospecting through negotiation and deal closure.
Build strong relationships with customer stakeholders and decision makers.
Leverage partners to maximize penetration and scale within your target market.
Identify opportunities for cross-selling and upselling additional products or services.
Partner with customer success, technical, and support teams to ensure positive customer outcomes.
Maintain accurate forecasting and account activity tracking in Salesforce.
Monitor customer usage and business objectives to proactively identify growth opportunities.
Coordinate internal resources to support customer initiatives and technical needs.
Advocate for the customer internally and ensure alignment with company capabilities.
Maintain long-term account health and customer satisfaction.
What You Bring
Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience)
4+ years of experience in account management, sales, customer success, or a related client-facing role
Proven track record of meeting or exceeding revenue, retention, or expansion targets
Experience managing a portfolio of customer accounts in a B2B environment
Familiarity with CRM tools such as Salesforce or similar systems
Demonstrated ability to identify and close upsell and cross-sell opportunities
Experience developing and executing account growth strategies or account plans
Strong stakeholder management skills, including experience working with senior decision-makers
Ability to build trust and maintain long-term customer relationships
Willingness to travel 25% within your territory as required.
Manual Dexterity: Repetitive motion of wrists, hands and fingers for using a computer.
Stationary Tasks: Sitting for extended periods, remaining in a stationary position.
What We Offer
Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.
For this role, the estimated OTE is $160,000 - $200,000 on a 50/50 base/variable split. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.
The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.
