Excellent organization and multi-tasking abilities
Familiarity with insurance processes preferred
Adaptability to fast-paced environments
Proficient in multiple estimating systems, especially CCC One, Mitchell, and Audatex
Responsibilities
Educate customers on vehicle repair processes and their rights
Prepare initial and final repair estimates after thorough evaluations
Oversee the repair process to ensure quality standards are met
Keep customers informed about their vehicle's status
Collaborate with Body Technicians on data procedures and post-scanning
Finalize repair orders and manage necessary paperwork
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ("Cash From Crash")
5 Paid Holidays
Full Job Description
Responsibilities
Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete
Qualifications
Customer Service Skills
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Knowledge of dealing with Insurance partners preferred
Ability to deal with fast paced environments
Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ("Cash From Crash")
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
Compensation ranges listed are inclusive of monthly sales incentive bonuses. The compensation range listed is the average range for a typical full-time employee in this position.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
