Job Description

Compensation : $100k - $150k / yr

Duties and Responsibilities:
• Attend trade walks daily
• Schedule all internal collision work
• Direct and dispatch technicians and/or detailers specified RO's
• Create and maintain schedule for collision technicians and other associates
• Monitors daily productivity reports and corresponding payroll records
• Facilitate Writing and Booking all Used Car RO's
• Facilitate Ordering Parts and Billing out Parts for Used Vehicles
• Facilitate sending out sublets, keeping day to day track of their progress
• Properly posting all sublets to appropriate RO
• Maintain service and detail timelines (turns) within 3 to 5 days (Pay Plan Based)
• Insuring that vendor repairs are approved and consistent in pricing with negotiated pricing
• Forecasts goals and objectives for the department and strives to meet them
• Responsible for hiring, training, motivating, counseling, and monitoring the performance of collision department staff
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with other departments • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Accounts for all documents; ensures that none are missing and all are processed correctly
• Facilitates and/or conducts technical training and sends associates to appropriate training schools as needed
• Monitors and follows up on all parts orders with the parts manager to ensure availability
• Maintains high-quality reconditioning standards and minimizes comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
• Keeps abreast of new equipment and tools available and recommends purchases • Ensures that the work areas are kept clean and free of workplace hazards
• Ensures the proper care, storage and inventory of special tools
• Attends managers' meetings as scheduled
• Maintains a professional appearance and that of the recon team
• Realize that the company's business is built on guest satisfaction and devote himself/herself to guaranteeing satisfaction to guests
• Determine management, production and quality requirements by asking questions and listening
• Attend Sonic meetings as requested
• Maintain a follow-up system that encourages follow through with assigned projects • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in the product
• Know and understand the federal, state and local requirements which govern the company's business
• Follow directions from a supervisor
• Understand and follow work rules and procedures
• Accept constructive criticism
• Interact well with others and be a positive influence on associate morale
• Must sign voluntarily the company's non-disclosure and confidentiality agreement and be able to be faithful to its provisions

Qualifications

o High school diploma or the equivalent

o Ability to read and comprehend instructions and information

o Professional personal appearance

o Excellent communication skills

o Ability to meet company's production and quality standards