OverviewWe're looking for an experienced collections leader who can take full ownership of building our collection operations and finally bring order, automation, and strategy to an area we've really neglected. You'll be responsible for building and managing high-performing teams, programs, and systems that ensure customers pay what they owe fairly, efficiently, and at scale.
Wage Up to $250,000 / year
Benefits - 100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option.
- Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want.
- Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one.
- Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever.
- No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities - Collect money owed by our customers
Requirements - You've managed large collection operations at scale
- Has experience leading and managing collection teams and programs
- Understand and create debt rating/scoring method
- Understand collections process and challenges
- Built and understand collection incentive programs
- Experience building and managing automated systems to help manage collections
