Collection System Supervisor

Salary : $93,100.80 - $111,612.80 Annually
Location : 1610 Moorland Road, Madison, WI
Job Type: Full Time
Job Number:
Department: Wastewater Operations and Reliability
Opening Date: 10/22/2026
Closing Date: 11/8/2026 11:59 PM Central

About the Position
Under the general supervision of the Collection System Manager, the Collection System Services (CSS) Supervisor is responsible for managing the District's sewer maintenance, monitoring and locating programs using Reliability Centered Maintenance (RCM) principles and supervising a team of skilled technicians and locators that maintain the raw wastewater and effluent conveyance components of District facilities within the collection system; and for coordinating CSS activities with other District workgroups.

The Collection System Services Supervisor is a key member of the District's Operations and Maintenance team. This position works closely with other Operations and Maintenance (O&M) supervisors and their respective teams. The successful incumbent must demonstrate a growth mindset in navigating a dynamic, mission-driven operation, while remaining committed to fostering a positive and inclusive workplace culture.

Duties
The successful Collection System Services Supervisor has the following qualities:

• Subject Matter Expert: A knowledgeable mechanical maintenance professional who understands a wide range of mechanical infrastructure and equipment and knows the maintenance strategies required to keep them running at an optimal level.
• Supportive, Positive Coach and Mentor: A leader that listens and responds to the needs of the team, holds self and others accountable, and leads by example. Coaches staff to continuously improve their skill level. Continually supports and fosters a team atmosphere.
• Open, respectful communicator: Clearly communicates expectations, asks and answers questions, follows through, and provides honest, timely feedback in a tactful manner. Is open and willing to listen to the thoughts and ideas of the team and others. Is willing and able to have tough conversations in a respectful manner.
• Trustworthy: Builds trusting respectful relationships with team, peers, and management.
• Adaptable: Is flexible and open-minded to change and new ideas. Can adjust and modify to fit the situation. Looks to continuously improve themselves and the mechanical group. Is able to evaluate and react thoughtfully and calmly to emergency situations and be a leader.
• Prioritizes Safety: Understands the District's safety vision and ensures that the mechanical group has the proper safety gear and training for their jobs. Holds employees accountable for failing to follow safe work practices.

Duties

45% - Supervision of Workgroup Activities

• Plan, schedule, coordinate and supervise maintenance activities conducted by the mechanical and lubrication maintenance workgroup. This includes the following:
  • Manage backlog and develop weekly work schedules for staff utilizing the computerized maintenance management system (CMMS) scheduling module.
  • Evaluate collection systems job plans to establish timelines, forecast staffing needs and direct how work will be carried out.
  • Communicate and coordinate daily with Operations, Reliability Process and other O&M groups on the status of work and needed outages.
  • Convey information about problems and changes to the daily schedule.
  • Assign collections system technicians to specific jobs on daily schedule.
  • Maintain, house and review standard operating procedures documents related to workgroup specific maintenance activities.
  • Verify work orders are completed as scheduled.
  • Provide primary input to establish maintenance philosophy for new equipment.
  • Take ownership of existing preventative maintenance and benchmark work orders.
• Institute Reliability Centered Maintenance (RCM) and Maintenance Excellence concepts as appropriate to improve the overall efficiency of the collection system services workgroup.
• Attend construction meetings for District projects that will impact collection system services work and coordinate work as needed.
• Attend and participate in construction meetings for non-District projects that will impact District owned utilities.
• Engage with customer communities and the public with clear, concise and respectful communication to achieve positive relations across the service area.
• Meet with contractors to review mapping and access to fields and sewer lines, arrange for the inspection, televising and cleaning of interceptors and force mains, prepare follow-up reports and complete corrective actions.
• Coordinates and conducts condition assessments and coating inspections of the District's collection system assets.
• Review drawings for new collection system facilities and equipment and assist with writing specifications for collection system equipment and infrastructure.
• Ensure that collection system related O&M manuals, equipment maintenance records, and safety related documentation are up to date.
• Participate in budget preparation and administration and monitor and control expenditures.
• Prepare annual Collection System Services budget requests and conduct necessary procurement related activities.

25% - Cross-Functional Collaboration

• Attend all weekly planning and scheduling meetings and be prepared to review each area of responsibility's backlog, preventive maintenance plans, requests, and other work orders with other Supervisors, Planners, Purchasing, and Operations.
• Attend all monthly project planning meetings and be prepared to review projects and work group responsibilities within each project.
• Coordinate activities with and seek technical advice from other District workgroups when necessary and respond to their need for Collection System Services assistance.
• Work with Engineering to respond to their need for Collection System Services assistance on infrastructure projects.
• Work with Pre-treatment Coordinator on industrial sampling and meet with industrial users.
• Set up scheduling for Pre-treatment sampling.
• Work directly with the collection system services planner and provide technical advice to assist them with creating job plans for collection system work orders.
• Work directly with our customer communities for projects and flow monitoring activities.
• Serve as a technical expert and provide comments on plans and specifications for new pumping stations, force mains and interceptor sewers.
• Provide input to the Communications, Enterprise Services and Human Resources teams and attend meetings as needed.

20% - Supervision of Direct Reports

• Promote and maintain a safe work environment by ensuring that all workgroup members are aware of and follow applicable District policies and procedures related to worker safety.
• Verify that work is completed and executed according to the schedules and provided workplan.
• Validate high levels of work productivity and drive high levels of morale among staff.
• Conduct performance reviews of workgroup members, appraising performance and addressing areas of need.
• Provide partnership coaching and disciplinary action in a professional and timely manner.
• Maintain and upgrade skill level of workgroup members by ensuring they all receive necessary training in technical, safety and other relevant areas.
• Support and monitor collection system services staff in keeping up on their required training to maintain their progression progress.
• Participate in the hiring of new individuals into the collection system services workgroup.
• Act as a resource and mentor to the team.

5% - Professional Development and Continuous Improvement

• Stay up to date on new technology in wastewater conveyance, monitoring, sampling and ensure staff are trained in updates and changes.
• Model a growth mindset by seeking and acting on feedback and prioritizing time for learning.
• Promote continuous improvement culture by empowering staff to identify efficiency opportunities, advancing and implementing process enhancements.
• Support professional development of workgroup staff by identifying and promoting training and growth opportunities.

5% - Miscellaneous Support of Department & Other Duties as Assigned

• Advise and provide the Collection Systems Manager with recommendations for equipment changes and upgrades.
• Perform the Collection System On-Call duties on a rotating basis.
• Respond to emergency situations at the pumping stations and within the collection system.

• Perform related work as required.

• Build and maintain positive relationships with internal and external stakeholders through clear communication, collaboration, and responsive engagement.

• Complete any and all District required trainings.

Requirements
Required:

• At least ten (10) years of wastewater collection system maintenance experience for a sewer utility, municipality, or similar.
• Previous experience working within a computerized maintenance management system (CMMS)

Preferred:

• Reliability Centered Maintenance Management Certification. Candidates without the certificate will be required to achieve it within 24 months.
• Experience with common wastewater collection system maintenance equipment and techniques, sampling equipment, and underground utility locating devices.
• Prior supervisory or lead worker experience.
• Completion of supervisory or leadership education.

Physical Demands & Work Environment
Work is primarily performed in a standard office environment with occasional time in the field or plant setting. Must be able to safely use computer equipment for extended periods of time. Position requires sufficient hand, arm and finger dexterity to operate computer keyboard or other office equipment, as well as visual acuity to read and write words and numbers. Requires speaking and hearing ability sufficient to communicate in person or over the phone. The noise level varies from quiet to loud.

Work may occasionally require exposure to hazardous conditions and noxious chemicals. Work may also occasionally require performance of tasks outdoors under varying climate conditions, at elevated levels or confined areas. Must be able to handle hazardous materials safely and tolerate exposure to electrical and other environmental hazards. Must be approved to wear and use a respirator and SCBA and other required PPE. Additional requirements may be specified depending on needs of department.

This position may be eligible for remote work consistent with District policy.
The District offers an excellent benefits package that is designed to provide employees with peace of mind and balance between the demands of work and home. We think it is important to plan for our future and yours. Employees working at least 24 hours a week for at least a year are eligible for the following benefits:

Vacation (amounts are prorated for part-time employees):

• Start Date 100 hours prorated
• Jan 1 following start date 100 hours
• Jan 1 following 3rd anniversary 160 hours
• Jan 1 following 15th anniversary 216 hours

Sick Leave: Employees accrue 15 days per year.
Holidays/Floating Holidays: 10 paid holidays plus an additional 5 floating holidays every year.

Health Insurance: The District pays 88% of the cost of both the single and family plans. Coverage is effective 30 days from start date. Our health plan through Quartz provides excellent coverage with no office co-pays or deductibles!

Dental: The District pays 100% of the single premium and an equal amount toward the family premium. Coverage is effective 30 days from start date.
Vision: The District offers voluntary vision insurance for employees. Coverage is effective 30 days from start date.

Wisconsin Retirement System: The District is covered under the Wisconsin Retirement System (WRS). The District and all employees will pay toward the WRS an amount determined annually by the State of Wisconsin. There is a 5 year vesting schedule for the District's portion.

457 Deferred Compensation and Roth IRA Plan: The District offers a voluntary tax deferred retirement plan through ICMA Retirement Corporation. An after-tax Roth IRA is also offered.

Flexible Spending Account: The District offers a health care and dependent care flexible spending account to enable employees to use tax-free funds to pay for qualified expenses.

Life Insurance: The District offers term life insurance that employees can purchase through the State of Wisconsin for themselves, their spouse, or dependents.

Short Term Disability (Income Continuation Insurance): The District offers the State of Wisconsin Income Continuation Insurance program for local government employers. Currently, emp