12+ years of relevant experience in collection operations
Bachelor's degree or higher; relevant experience may substitute
Familiarity with the customer’s messaging system
Strong analytical skills for data evaluation
Ability to work independently and collaboratively
Excellent interpersonal and communication skills
Strong organizational skills for complex issue resolution
Responsibilities
Perform comprehensive case management and desk duties
Evaluate intelligence for quality and relevance
Identify operational targets and guide information collection
Support tailored collection guidance for identified targets
Assist in operational activities for assigned portfolio
Initiate and respond to communications with other offices
Develop rapport with key stakeholders and consumers
Benefits
Comprehensive medical, dental, and vision coverage
Company-sponsored retirement contributions
Paid leave
Professional development opportunities
Discretionary bonuses for eligible employees
Full Job Description
Job Description
The candidate will help drive collection from a strategic and programmatic basis and establish best practices for disseminating information from internal collections. In this role, the candidate will be engaged in the full-life cycle of collection operations.
Responsibilities:
Perform full range of case management and desk responsibilities
Evaluate intelligence for completeness, validity, relevance, quality, and sensitivity
Identify targets of operational interest, write requirements and guide collection and dissemination of information
Support the identification of targets of interest and provide tailored collection guidance
Support operational activities related to the assigned portfolio
Respond to/initialize communications to other offices; provide guidance; perform reviews, talking points, requirements, MOCs and MOFAs, prepare spot reports, admin plans and related documentation
Develop positive rapport with key consumers and stakeholders
Required Skills
Active Top Secret/SCI with Polygraph.
Minimum 12 years of experience related to the job description and demonstrated understanding of this role in the collection cycle
Minimum bachelor's degree or higher; relevant experience can be substituted.
Familiarity with the customer's messaging system
Ability to analyze data and research results
Ability to work independently or as part of a team
Excellent interpersonal skills
Strong writing and communication skills and a willingness to help educate new officers
Excellent organizational skills to address complex issues
Desired Skills
Customer CMO certification is strongly preferred but not required
Additional Details
Fusion Innovation anticipates the annual base salary for this position will generally range from $100,000 to $215,000. Actual compensation will be determined based on several factors, including, but not limited to:
Relevant education, certifications, and training
Years of direct applicable experience with this work and the customer
Contract labor category requirements, skill level, contract bill rate, and hours allocation
Alignment with the position's responsibilities
Additional specialized skills
In addition to base salary, eligible employees may be considered for discretionary bonuses and are eligible for Fusion Innovation's comprehensive benefits package, which includes medical, dental, vision, company-sponsored retirement contributions, paid leave, professional development opportunities, and other employee benefits.
