5-7 years of experience in nursing management or operations
Strong understanding of healthcare regulations and compliance
Proven ability to manage budgets and financial resources
Excellent interpersonal and communication skills
Demonstrated commitment to patient satisfaction and quality care
Experience in talent development and performance management
Ability to drive change and improve operational processes
Responsibilities
Define and implement operational standards for nursing care
Analyze data to improve clinical processes and operations
Promote quality care by integrating professional standards into policies
Oversee nursing budgets and ensure financial metrics are met
Determine staffing needs and manage performance systems
Collaborate with medical staff to enhance patient care
Build relationships with community leaders to assess healthcare needs
Benefits
Opportunities for professional development and coaching
Supportive work environment focused on teamwork
Engagement in community service and outreach
Commitment to maintaining nursing accreditations and compliance
Focus on employee satisfaction and performance recognition
Full Job Description
Operations Management: Defines and implements operational standards, policies and procedures that address how nursing care needs of the patient population are assessed, met and evaluated. Collects and analyzes data from internal and external sources regarding current way of doing business and clinical processes. Conducts needs analysis, identifies and prioritizes needs, applies good problem solving skills to improve operations. Responsible for establishing a single organized nursing service with administrative structure, chain of command, assuring that all nursing services are provided or supervised by a registered nurse, and that there is at least one registered nurse on duty at all times.
Customer Satisfaction: Demonstrates an active commitment to providing excellent customer service. Strives to meet or exceed patient expectations/satisfaction in the performance of job functions.
Safety and Quality of Care: Promotes quality by incorporating current nationally recognized professional standards and other expert literature into policies and procedures governing the provision of nursing care, treatment and services. Encourages the identification of alternate processes and potential solutions and acts to implement changes to resolve identified problems, improve safety and quality of care and maintain patient rights. Responsible for the integration of nursing services into the organization's quality assessment and performance improvement program.
Financial Management: Oversees the preparation and management of sound operating, special project and capital budgets for nursing. Ensures the utilization of appropriate productivity measures and nursing support of revenue cycle needs. Meets budget-critical financial metrics. Provides stewardship of all financial resources.
Human Resources: Determines staffing requirements and ensures the availability of adequate numbers of competent staff (including contract labor) that are properly credentialed, educated, trained, motivated and engaged. Directs performance management systems including policies/practices for providing timely feedback, recognizing excellence and dealing with problem behavior and poor performance.
Physician Satisfaction: Collaborates with the Medical Staff to identify and resolve issues affecting the provision of nursing care and overall patient care in the Hospital. Fosters open and effective communication between patients, nursing and medical staff to resolve problems. Promotes harmonious relationships among nursing, medical staff, patients and the public.
Internal Communication and Relationship: Demonstrates effective interpersonal relations including influencing/persuading at all levels inside the hospital and corporation. Builds rapport and trust with team through frequent/timely communication. Develops and maintains effective medical staff relationships. Seeks input from stakeholders. Anticipates and addresses concerns. Contributes to the creation of a culture of communication.
External Communication and Relationship: Works with community leaders as appropriate to assess community healthcare needs, build a positive hospital image and market hospital services. Actively participates in his/her community through civic and other service. Demonstrates appropriate political savvy, tact and diplomacy.
Talent Development: Wants people to develop. Accurately assesses developmental needs and provides frequent feedback, coaching, and personal development opportunities. Faces up to performance and behavior problems quickly and directly. Does not shy from providing timely corrective feedback. Takes action promptly to remove talent that is non-responsive to coaching and developmental activity.
Accountability: Sets clear, consistent goals and expectations. Holds self and others accountable for decisions and actions. Demands high performance. Is reliable, keeps commitments, and delivers results. Creates an ownership culture.
Champion for Change: Speaks out for change and helps staff understand reasons for, and benefits from, change. Makes change real for individuals. Links change to work processes and involves stakeholders in the change process. Follows through on change initiatives. Communicates constantly with all affected by change.
Retains all nursing related hospital accreditations, licensures and designations in good standing. Maintains compliance with all laws and applicable regulatory requirements. Acts promptly to comply with required changes.
