CLUBHOUSE MANAGER - POSITION OVERVIEWThe Clubhouse Manager (CHM) at Sharon Heights Golf & Country Club is a critical leadership role responsible for overseeing Food and Beverage, Banquets and Events, Housekeeping, and Building Maintenance operations. Reporting directly to the GM/COO, the CHM is a visible, hands-on leader who plays a central role in delivering best-in-class experiences across multiple departments. This senior leadership team member will also serve as the acting General Manager in their absence, ensuring seamless operational continuity. With a unique opportunity to be mentored by a seasoned GM/COO and a clear pathway to growth, this position is well-suited for a dynamic hospitality professional who aspires to become a General Manager in the future but also brings a disciplined, execution-focused mindset to daily operations.
INITIAL PRIORITIES OF THE NEW CLUBHOUSE MANAGER - Listen, learn, and observe. Become familiar with the culture, history, and traditions of the Club and get to know the team and the members.
- Gain the trust of the team members, as well as evaluate and continue to develop, train, and mentor the clubhouse and catering team while promoting fairness and consistency within and upholding standards of excellence.
- Continue to focus on delivering consistency and the highest quality in member experiences and service.
- Evaluate service standards and operational efficiency throughout the Clubhouse, ensuring that member expectations are being met and exceeded. Make changes as needed to enhance the member experience.
- Become familiar with and take ownership of the food and beverage and clubhouse operating budgets, ensuring that revenues and expenses are in line with projections while upholding standards of excellence and being a financial steward.
- Create a culture of empowerment and accountability amongst the department heads, while taking ownership of Clubhouse operations. Build synergy amongst key leaders and ensure that all are executing according to the mission and vision of the Club.
- Keep up with current industry trends and network with other regional and culturally similar clubs nationwide.
- Build valuable connections and generate new and innovative programming and ideas to benefit the Club and its members and employees, including implementing state-of-the-art industry technology as needed.
CANDIDATE QUALIFICATIONSThe ideal candidate will either be a successful, highly visible hospitality professional at a club or other luxury hospitality environments known for exceptional experiences or be viewed as a club management "up-and-coming superstar" in a top-tier club.
- Proven experience in multi-departmental leadership within luxury hospitality or private club environments
- Highly organized with exceptional attention to detail and strong task management skills
- Demonstrated ability to streamline processes and enhance operational efficiency
- Strong foundation in Food & Beverage operations, including training and development and the ability to capture and analyze data to track key performance indicators (KPIs)
- A data-driven decision maker with the ability to interpret and act on relevant operational metrics
- Motivated to grow under the mentorship of an experienced GM/COO with a clear path toward a future General Manager role
- Skilled at building synergy across teams and fostering interdepartmental collaboration
- Accountable and hands-on leader who inspires high performance and follows through on commitments
- Adept at balancing high service standards with fiscal responsibility and operational discipline
- Strong interpersonal and communication skills; confident when engaging with members, staff, and committees
- Able to cultivate a culture of learning, accountability, and operational excellence
- Comfortable leading in high-expectation environments with visibility to members and stakeholders
- Experience managing and developing high-performing teams through mentoring, training, and leadership
- Able to thrive in a dynamic, fast-paced environment while prioritizing competing demands effectively
- Technologically proficient with experience using systems to monitor, report, and improve service delivery
EDUCATIONAL AND CERTIFICATION QUALIFICATIONS - A bachelor's degree is preferred, with a focus on Hospitality Management.
- Substantial private club or hospitality experience will be considered in lieu of the degree.
Prepare a thoughtful cover letter addressed to Aaron Grant, General Manager/Chief Operating Officer. Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why SHGCC and the Menlo Park, CA area will benefit you, your family, your career, and the Club if selected.
You must apply for this role as soon as possible but no later than December 15, 2026. Candidate selections will occur in late December, with the first Interviews expected in mid-January 2027 and the second interviews a short time later. The successful candidate should assume their role as soon as possible.
IMPORTANT: Save your resume and letter in the following manner:
"Last Name, First Name - Resume" &
"Last Name, First Name - Cover Letter - SHGCC"
(These documents should be in Word or PDF format)
