Job Description
SummaryAtlantic BT is seeking a dedicated, hardworking IT team member with strong Customer Support skills, cloud operations experience, and a solid work ethic to join our full-time staff. This role supports client hosting environments in AWS, works the IT support and alert queues, and helps move our remaining console-managed infrastructure into Terraform. Technologies utilized are AWS, Terraform/OpenTofu, Linux, Microsoft Windows, Apache, NGINX, IIS, Load Balancing, CloudFront/CDN, WAF, Redis, MySQL, MSSQL, Varnish, and DNS.
Responsibilities- Communicate effectively with clients and ABT team members to provide excellent support via phone, email, and tickets
- Work directly with ABT developers, QA, and project managers to unblock their work and explain infrastructure issues in plain language
- Design, build and scale customer and application-specific hosting environments in AWS
- Build and maintain infrastructure as code using Terraform/OpenTofu, and import existing console-managed resources into code
- Perform network administration tasks, including VPC design, subnetting, routing, security groups, VPN, and DNS
- Troubleshoot web application performance and security problems
- Triage and respond to monitoring alerts (CloudWatch, NodePing) and lead incident response
- Coordinate and execute scheduled client deployments; diagnose CI/CD pipeline failures
- Perform supporting release tasks: database exports and snapshots, cache invalidations, certificate and secret updates, DNS cutovers
- Perform security scans, WAF policy tasks, and mitigate problems or vulnerabilities
- Manage IAM, SSO, and credential rotation; provide least-privilege access paths
- Install/configure/upgrade servers and perform server administrative tasks
- Perform migrations of legacy web applications and software
- Script complex tasks and deployments using Bash, PowerShell, Python, or Ansible
- Monitor and control cloud spend
- Provide after-hours support and respond to monitoring alerts on a rotating schedule
- Write documentation for team processes, procedures, infrastructure, and deployments
- Contribute to and ensure AtlanticBT IT policies, standards, and procedures are consistently being achieved
- Represent AtlanticBT internally and externally as an expert IT resource
- Provide project architecture design input and project retro feedback
Requirements- 3+ years of experience cloud hosting applications and related activities
- Amazon Web Services in Production Environments
- Linux
- Microsoft Server
- MS SQL Server
- MySQL
- Hands-on Terraform or OpenTofu experience: writing modules, managing state, and importing existing resources
- Strong networking knowledge: subnetting, routing, DNS, TLS, load balancing, firewall rules, and VPN
- Comfortable operating legacy console-managed infrastructure while we transition to Terraform / OpenTofu
- Dependable and professional
- Positive, self-motivated, quick learner
- Excellent communication skills (both verbal and written)
- Ability to work well with teammates: collaborative, patient, and comfortable being interrupted
- Ability to work independently and with a team of peers
- Ability to recognize tasks that need to be completed and willing to take responsibility for them
Experience in any of the following is a plus:- CI/CD automation, especially Bitbucket Pipelines
- AWS WAF rule authoring and bot management
- SSO and identity federation (JumpCloud, AWS IAM Identity Center)
- Observability tooling (Grafana, CloudWatch dashboards, synthetic monitoring)
- Compliance program support (SOC 2, Vanta)
- Containers and serverless (ECS, Fargate, Lambda)
- Microsoft Azure or Google Cloud
- Web application development knowledge and experience in one or more of
