OverviewAt Publicis Groupe, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, pursue next-generation innovation, and migrate workloads to the cloud. To continue this transformation, we're seeking an experienced Delivery Manager. A Cloud Managed Services (CMS) Delivery Manager is a leader. They are someone with commitment, determination, and passion for what they do. They must have the ability to mentor their team through the guiding principles of ReSources IT; Accountability, Excellence, Integrity, Openness, Respect and Trust. This role is a Global role which requires you to meet during different time zones, navigate conflicting schedules, and occasionally be flexible on work hours. This role requires a results driven individual, one who will meet business critical timelines, be able to deliver agreed upon solutions, and lead a technical team through the entire project. From initial discovery calls, managing contract execution, project implementation, transitioning the project to support, and finally renewing contracts. This person will often meet with customers, management, and occasionally C-Level clients to deliver cloud solutions to meet critical business needs.
Responsibilities- Oversight and management of client engagement for the big three Cloud providers, Amazon Web Services, Google Cloud Platform, and Microsoft Azure.
- A high level of communication skills both written and verbal
- Execute Intra Company Agreements (ICA) contracts.
- Manage agency expectations for project delivery.
- Prepare, deliver, and discuss a quarterly service review with clients.
- Work closely with the Azure / AWS / GCP architects, team leads, implementation, and support staff to ensure appropriate problem resolution.
- Work closely with the Finance team to obtain and track financial approvals for cloud spend.
Qualifications- Bachelor's degree in Computer Science, Information Systems, or a closely related field
- A solid understanding of Cloud Technologies, Azure / AWS / GCP Certifications preferred
- Project Management Experience, PMI certification a plus.
- Minimum 10 years of IT-related experience
- Minimum 5 years IT management experience
- Experience managing IT-specific projects.
- Working experience with ITIL best practices
- Experience managing an IT operations/support team preferred
- Experience managing an IT budget preferred
- IT Technical Certification (i.e., MCSE, CNE, CCNP, CCSE) preferred
- Experience writing technical documentation
- Working experience in negotiating and maintaining SLA/SLM structure
- Working experience analyzing and reviewing SLAs
Additional informationThis job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an ""at-will"" relations.
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