Position Title:

Cloud Engineer

Position Type:

Full-Time / Exempt**

Clearance:

None

Location:

Huntsville, AL / Remote

SOC Code:

15-1243

Salary*:

$70000 - $110,000

*Dependent upon qualifications

Essential Functions

• System administrator support relating to technical issues involving Microsoft's core business applications and operating systems
• Execute multiple types of Exchange migrations (hybrid, O365 tenant to tenant, hosted to cloud)
• Execute SharePoint migrations (on premises to cloud, O365 tenant to tenant)
• Configuration, troubleshooting, and support of Exchange Online, SharePoint Online, Teams, OneDrive for Business, Intune, and Azure Active Directory
• Document system configurations and build standards for client environments
• Communication with clients as required: keeping them informed of project progress, impending changes, and agreed upon outages

Duties and Responsibilities

• Resolute dedication to unparalleled customer service
• Fast turnaround of client requests
• Ability to work in a team and communicate effectively
• Ensure requests are routed to the proper resource to be resolved quickly and efficiently
• Responsible for entering all time and expenses as they occur
• Continuous education, expansion, and refinement of technical knowledge and credibility through industry standard certifications
• Enhancing customer relations
• Interpret and discuss information with others and regularly provide advice and recommend actions involving complex issues
• Demonstrate professional attitude with client over the phone, on-site, and through emails to resolve all client requests/questions

Job Specifications

Required

• Associates or bachelor's degree in computer science or MIS from a reputable institute, at least five (5) years of related MSP experience, or a combination of education and experience
• Professional certifications
• Security+
• Network+
• MCE: Enterprise Administrator Expert
• MCA: Security Administrator
• MCSE: Core Infrastructure
• MCSE: Productivity Solutions Expert

Optional / Desired

• Office 365 GCC High experience
• NIST 800-171 and/or NIST 800-53 knowledge

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR a7 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position may need to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. May occasionally need to position self to maintain computers, including under the desks and in the server closet. The person in this position frequently communicates with employees and clients. Must be able to exchange accurate information in these solutions.