Cloud Engineer III
The
Cloud Engineer III is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.
RESPONSIBILITIES, other duties may be assigned.
- Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)
- Deploy and support VMware ESXi and similar technologies on various hardware platforms
- Deploy, monitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring tools
- Consistently demonstrate initiative and commitment to optimizing systems and process
- Conduct project scoping with stakeholder groups for moderately complex projects.
- Plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patching
- Plan and execute capacity monitoring and management
- Plan and execute functional test planning and testing for assigned functional area(s) or project(s)
- Proactively create procedures to prevent/reduce severity of outages
- Proactively analyze system performance and identify improvement opportunities
- Create/update infrastructure documentation to include environment technical diagrams, workbooks, etc.
- Write/update or review Change Requests, MOPs, and similar documentation
- Manage escalated assigned tickets to ensure SLA compliance and customer satisfaction
- Provide operational support in response to monitoring alerts and resolve incidents
- Respond quickly and effectively to production issues and take responsibility for seeing those issues through resolution
- Deliver customer-focused support through phone calls and ticket-based communications
- Work with the24x7x365 Operations Service Center and be flexible in availability as needed
BASIC QUALIFICATIONS
- Bachelor's degree in a related field or equivalent professional experience
- Seven or more years of progressive IT engineering experience
- Advanced experience deploying, upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXi
- Advanced experience configuring network virtualization technologies (NSX)• Advanced experience configuring High Availability and clustering • Advanced knowledge of various protocols/services such as SMTP, SNMP, SSL, SSH and DNS
- Advanced experience deploying and administering Windows, CentOS and Red Hat operating systems
- Advanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
- Advanced experience hardening Operating Systems in accordance with compliance standards and policy
- Advanced understanding of BGP peering, HSRP and IP subnetting
- Experience with Active Directory and Exchange administration on an enterprise level
- Experience with IT monitoring systems
- US Citizenship for this position is required by law due to federal customer contracts
PREFERRED QUALIFICATIONS
- Six or more years of Systems Administration/Engineering experience, with a focus on virtualization and hyperconverged technologies
- VMware Certified Professional-Data Center Virtualization (VCP-DCV) certified
- One or more systems-focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)
- One or more additional technology professional certifications (CompTia A+, Network+, etc.)
- Prior experience working in a Data Center environment
- Strong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API
KNOWLEDGE, SKILLS AND ABILITIES
- Strong technical troubleshooting skills
- Ability to communicate effectively with clients, vendors, and colleagues
- Orderly documentation, time management, and planning skills
- Excellent written and oral communication, problem solving, and process management skills.
- Ability to work well within a team environment in a matrixed organization
- Strong customer relations skills
- Ability to learn and apply new technology and methodologies in a distributed environment
- Actively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower-level team members
TOTAL REWARDS
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This position is Bonus eligible.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
- Roth and Traditional 401(k) matching contributions with immediate vesting
- Every employee is bonus or commission eligible
- Generous PTO, Paid Volunteer Days Plus Floating Holidays
- Stock Purchase Plan (SPP)
- 11 paid Holidays Annually/Holiday compensation when worked
- Pet and Legal Insurance
- Q-Rest Sabbatical Program
- Q-Anniversary Service Award Program
- Parental Leave
- Military Benefits Package
- QTS Charitable Matching Gift Program
- QTS Scholarship for Employee Dependents
- QTS Crisis Fund
- Wellness Program
- Tuition Reimbursement Program
