Cloud Engineer | AEM, AWS, Vercel, React & CI/CD | Chicago, IL

We are seeking an experienced Cloud Engineer / Vercel Platform Support Engineer to provide operational support, administration, reliability, and continuous improvement for enterprise cloud platforms and modern web applications. The ideal candidate will have strong experience with AWS, Adobe Experience Manager (AEM) as a Cloud Service, Vercel, CI/CD pipelines, incident management, and modern web technologies such as React and Next.js. Key Responsibilities - Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service, including Author, Publish, Dispatcher, CDN, and associated integrations. - Support the administration, reliability, monitoring, and continuous improvement of the Vercel hosting platform. - Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools. - Troubleshoot production incidents, deployment failures, platform issues, and integration problems. - Lead incident resolution, root cause analysis (RCA), and service restoration activities. - Manage CI/CD pipelines, release activities, environment promotions, and application configuration changes. - Perform user administration, access management, permissions management, replication monitoring, and configuration management. - Support platform security, certificate renewals, compliance requirements, and enterprise security standards. - Maintain integrations between AEM and enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and digital marketing platforms. - Provide technical consultation to development teams working with Next.js, React, APIs, and cloud-native architectures. - Participate in on-call support, major incident response, and disaster recovery planning and testing. - Develop and maintain operational procedures, technical documentation, knowledge articles, and platform runbooks. - Evaluate platform enhancements, vendor releases, and new features; recommend adoption strategies and implementation plans. - Drive automation, performance optimization, service reliability, and continuous improvement initiatives. - Establish platform service maturity, complete required service documentation, and ensure alignment with IT general controls and security directives. - Train existing support teams and establish proactive operational processes before platforms handle production traffic. - Collaborate with product owners, platform engineers, development teams, and L1/L2 support teams to ensure reliable service delivery. Qualifications - Bachelor's degree in a relevant field. - 5-7+ years of professional IT experience. - 5+ years of experience maintaining and supporting AWS environments. - Strong expertise in Adobe Experience Manager (AEM) as a Cloud Service. - Experience supporting Vercel or similar cloud hosting platforms. - Strong knowledge of AEM architecture, Dispatcher, CDN configurations, cloud deployments, and enterprise integrations. - Hands-on experience with APIs, CI/CD tools, and deployment pipelines. - Experience with React, Next.js, and modern web application architectures. - Strong incident management, troubleshooting, monitoring, and root cause analysis skills. - Experience with platform governance, access administration, security, and compliance. - Knowledge of observability, automation, performance optimization, and service reliability practices. - Excellent communication, technical consultation, and cross-functional collaboration skills. Additional Information - Must-Have Skills AEM / AWS / Vercel / API / CI/CD / Incident Management / React / Next.js / Cloud Engineering Important: This is a 100% onsite position in Chicago, IL. Local candidates only. Right to Represent (RTR) is required.