5+ years of experience in VMware, vSphere, hybrid and/or public clouds
Experience in an enterprise or managed services technology role
Foundational knowledge of Windows, VMware, Active Directory, and networking
Basic scripting or automation skills (e.g., PowerShell)
Degree in IT, Cloud Computing, or related field preferred, or equivalent experience in a Cloud/Data Backup role
Responsibilities
Provide a client-first experience in all interactions
Represent the OTAVA brand professionally
Identify opportunities for improvement in cloud operations
Collaborate with vendors to troubleshoot and resolve escalated issues
Remediate enterprise-level IT application issues
Work with engineers on complex architectural changes
Document solutions and contribute to the team knowledge base
Benefits
401(k) match
Health insurance
Generous PTO
Paid volunteer time off
Opportunity to work with dedicated and skilled colleagues
Full Job Description
The Cloud Administrator is focused on providing OTAVA Cloud customers a white glove experience, maintaining and troubleshooting a wide range of support initiatives from basic to complex, including but not limited to backups, patching, imaging, permissions, and working with Windows and Linux servers.
Responsibilities
Bring a collaborative, client-first mindset every day
Act as a professional representative of the OTAVA brand and its partners
Possess a keen ability to identify where OTAVA Cloud operations could be better through design, processes, documentation, security, and automation
Work with vendors and service providers to troubleshoot issues and drive escalated incidents through resolution
Troubleshoot and remediate enterprise level IT application issues (backups, DR, security, patching, etc.)
Collaborate with engineers on complex architectural changes or migration projects
Assist with any collaborative infrastructure or team initiatives and tasks that may be required
Perform administrative tasks at the operating system, application, and hypervisor level
Monitor cloud environment events, perform daily walk-throughs, participate in after-hour maintenances and resolve support incidents
Document solutions, update internal procedures, and contribute to team knowledge base
Perform other duties as required to help the Otava Cloud operations team achieve its objectives
Experience
Experience in an enterprise or managed services technology role
5+ years' experience in VMware, vSphere, hybrid and/or public clouds
Knowledge, Skills, and Abilities
Foundational knowledge of Windows, VMware, Active Directory, enterprise server environments, and networking
Working knowledge of VMware vSphere virtualization with related storage and networking technology (vSAN, virtual networking)
Operating system and application installation/configuration
Working knowledge of public, private, and hybrid cloud environments
Basic scripting or automation skillset (e.g., PowerShell) for efficiency and repeatability
Familiarity with cloud environment and data disaster recovery documentation and customer test planning
Assist with any other infrastructure/team responsibilities and tasks that may be required
Strong client communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Ability to work independently and collaboratively, prioritize work based on business and customer impact, and perform effectively in a fast-paced environment
Strong ownership, accountability, and communication throughout the lifecycle of assigned work
Ability to work flexible hours for emergencies, and participate in on-call rotation schedule
Education
Degree in IT, Cloud Computing, or related field preferred, or equivalent experience in a Cloud / Data Backup role
Certifications
Technology-related certifications and education are a plus
Broadcom/VMWare VCP/VCF certifications preferred
What We Offer:
Competitive base salary ($85 - 95K) depending on experience and certifications) plus bonus, 401(k) match, health insurance, generous PTO, paid volunteer time off, and working with world-class co-workers who are just as dedicated and as awesome as you are.
