We are seeking a
CLM Engagement Lead to join our
Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.
Role Responsibilities- Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
- Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
- Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
- Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
- Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members' development and progression.
- Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
- Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
- Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
- Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
- Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.
What You Bring - Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
- Strong background in solution delivery, with experience shaping client outcomes based on business needs.
- Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
- Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
- Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.
Spaulding Ridge is committed to helping team members thrive in their work and life, and we invest in comprehensive total rewards to support this goal.
Our benefits include generous time off, paid holidays, paid parental leave, a 401(k) with company match, and highly subsidized health, dental, and vision plans. We also offer company-paid life and disability insurance, a monthly allowance for well-being and technology expenses, and reimbursement for approved learning and development initiatives within defined limits.
Spaulding Ridge is committed to fair and equitable compensation practices. The base salary range for this position in the United States across locations is reflected below. In addition, this role may be eligible for an annual discretionary bonus. Actual compensation will be determined based on a range of factors, including skills, experience, qualifications, and location. Please note that the range provided is subject to change at any time in accordance with internal policies and applicable law.
Salary Range
$140,000-$250,000 USD
