Proven experience as an engagement lead, project manager, or client relationship manager in tech or professional services.
Strong background in solution delivery connected to client business needs.
Familiarity with CLM platforms like DocuSign, Ironclad, or Agiloft (preferred).
Exceptional communication and stakeholder management skills across all organizational levels.
Strong problem-solving capabilities in negotiations and challenging scenarios.
Responsibilities
Build and maintain trust-based relationships with major enterprise clients.
Develop a deep understanding of client needs for tailored solutions.
Identify and propose value-add opportunities to expand client relationships.
Advise clients on best practices for CLM and solution adoption.
Lead internal teams to effectively deploy resources and support development.
Ensure timely delivery of products and services aligned with client goals.
Act as the communication bridge between clients and internal teams for clarity and transparency.
Address client issues strategically while maintaining trust.
Partner with sales to identify new engagement opportunities.
Prepare and deliver performance insights and status updates to stakeholders.
Benefits
Engage in meaningful client relationships and deliver tailored solutions.
Opportunities for professional development and growth within a dynamic team.
Access to a variety of CLM platforms and innovative technologies.
Collaboration in multi-disciplinary teams across functions and regions.
Involvement in strategic decision-making and client management.
Full Job Description
We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.
Role Responsibilities
Build and maintain strong, trust-based relationships with a portfolio of major enterprise clients.
Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.
Expand relationships with existing clients by proactively identifying and proposing value add opportunities.
Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.
Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members' development and progression.
Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.
Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.
Address client issues quickly and strategically, managing escalations and maintaining strong client trust.
Partner with Sales and Account teams to identify and drive new engagement opportunities that support long-term client growth.
Prepare and deliver regular status updates, performance insights, and forecasts using key account metrics for both internal and external stakeholders.
What You Bring
Proven experience as an engagement lead, project manager, or client relationship manager within technology or professional services.
Strong background in solution delivery, with experience shaping client outcomes based on business needs.
Familiarity with CLM platforms such as DocuSign, Ironclad, Agiloft, or similar cloud-based technologies (preferred).
Exceptional communication, stakeholder management, and interpersonal skills, with the ability to influence across all organizational levels.
Strong problem-solving abilities and confidence navigating negotiations and challenging client scenarios.
