Deep understanding of EHR documentation and clinical workflows
Proven problem-solving skills with a focus on clinician opportunities
Experience leading initiatives from conception to launch
Strong communication skills for relationship building across organizational levels
Solid understanding of healthcare industry regulations and workflows
(Preferred) Experience in federal clinical practice or clinical informatics
(Preferred) Background in clinical leadership, education, or training
(Preferred) Startup or fast-paced environment experience with an entrepreneurial mindset
Responsibilities
Lead clinician enablement sessions and create support materials for adoption
Develop and deliver tailored training for federal clinical workflows
Assist in the successful launch and scaling of new sites
Build and maintain relationships with clinical champions
Provide workflow and product support to enhance clinician adoption
Monitor product performance and collaborate with internal teams for improvements
Gather clinician feedback to inform product iteration and enhance experience
Track utilization metrics and report value to partners and teams
Benefits
14 paid holidays and flexible PTO for salaried employees
Comprehensive health plans including medical, dental, and vision
Generous HSA contributions for those with high deductible plans
Paid parental leave for all full-time employees
Family forming benefits with resources and financial support
401(k) matching contributions
Personal device allowance for work-related devices
Access to pre-tax benefits like FSAs and commuter benefits
Monthly lifestyle wallet contributions for fitness and professional development
Dedicated mental health support including therapy and coaching
Paid sabbatical leave after 5 years of employment
Competitive compensation and equity grants for full-time employees
Full Job Description
The RoleAs the Clinical Success Manager for Federal accounts, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. You will be a key member of the commercial team and your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clinicians, administrators, and key stakeholders to understand their workflows and needs, provide support, and build and enable clinical champions in order to drive successful adoption and utilization of our products and services.
What You'll Do
Provide clinician enablement by leading clinician enablement sessions, staff and leadership presentations, and building collateral to support adoption at every stage.
Support the development and delivery of training tailored to federal clinical workflows and audiences, including enablement of stakeholders across the deployment who support adoption.
Support implementation for new and scaling sites, helping each site launch successfully and grow utilization over time.
Build and maintain relationships with clinical champions.
Provide workflow and product support to clinicians to drive increased adoption and utilization.
Monitor product performance in the field and collaborate with Product, Engineering, and other internal teams to elevate emerging issues, contribute to timely improvements, and advocate for clinician needs, with urgency matched to clinical impact.
Surface clinician feedback to internal stakeholders to support product iteration and enhance the clinician experience.
Drive clinical success outcomes by tracking utilization and related metrics, and report the value delivered to partners and internal teams.
What You'll Bring
3+ years of experience as a clinician (MD, DO, PA, NP)
Experience with EHR documentation and a deep understanding of clinical documentation workflows
A passion for solving problems and creating new opportunities for clinicians
Experience leading initiatives from conception through launch
Strong communication skills and ability to build relationships with different layers of an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
(Preferred) Federal clinical practice or clinical informatics experience, ideally with exposure to both federal and commercial healthcare environments
(Preferred) Clinical leadership, education, or training experience
(Preferred) Experience in a startup or fast-paced environment where you took ownership and worked with an entrepreneurial mindset
How we take care of Abridgers:
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
