The Clinical Specialist (CS) is responsible for integrating the company's technology into the Cardiac Cath, Hybrid OR and IR Labs of new and existing ACIST accounts. The CS installs ACIST equipment/devices, educates customers on the optimal usage and builds relationships at multiple call points to ensure long term customer satisfaction. The CS contributes to consumable product goal attainment through consultative selling, education and procedural support in an assigned territory and as a team member in identified key accounts.
Assigned territory includes the state of Kansas and Oklahoma. Ideally the successful candidate will be located in the Oklahoma City or Kansas City metropolitan areas.
Primary Duties & Responsibilities:Sales Support- Provide procedural support with Interventional Cardiologists, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons, and other staff during product adoption visits to ensure proper and optimal use of ACIST equipment/devices
- Develop relationships with multiple call points during product adoption visits E.g.; Physician, Management, Tech, RN, education, Bio-Med etc.
- Identify training needs within each assigned account and execute necessary activities to support product adoption and effectiveness.
- Identify non adopters in assigned accounts and employ a consultative selling strategy to convert them into adopters; this includes consulting and collaborating with customer to uncover their specific needs and identify working solutions
- Develop and execute strategies in conjunction with Territory Sales Manager to drive consumable utilization that aligns with sales projections
- Ensure all product issues or concerns are properly addressed to ensure long term customer satisfaction
- Maintain thorough record of all activities in customer relationship management system (Salesforce.com)
- Maintain accurate customer profile focused on utilization of ACIST equipment/devices
- Serve as a consultative resource utilizing the Vital Signs process and completing baseline assessments per protocol in the Account Database (SalesForce.com)
Installation and Training- Provide installation of the company's medical equipment within assigned territory and as a team member in key account installations. Includes but is not limited to site & staff assessment, system unpack, test, set up, integration with OEM equipment, coordination, execution and documentation of training for all staff
- Present features and benefits to customers, educate /train customers on proper usage of the equipment/device, document proficiency and establish follow up plan to maintain customer satisfaction
- Working side by side with the Interventional Cardiologist, Interventional Radiologist, and Vascular/Cardiothoracic Surgeons and staff to execute a comprehensive training plan to ensure proficiency and safety in the use of ACIST devices
- Ensure all staff are utilizing the ACIST device with best practice techniques and with utmost regard for patient safety
- Collaborate with Territory Sales Manager to ensure maximum integration of technology in new accounts
- Maintain records of all installation details in customer relationship management system (Salesforce.com).
Customer Support- Address on-going customer needs through cross-functional communication and collaboration. Examples include but are not limited to:
- Proactive communications with engineering on product requirements
- Communicating with Service for deployment of service-related activities
- Communicating "voice of customer" feedback to Marketing
- Frequent communications with Sales Administration to secure accessories and manage logistics
Clinical Support- In conjunction with Territory Sales Manager, provide case and clinical support during product demonstrations and evaluations to prospective customers
- Keep current on all product literature, promotional material and industry developments
Qualifications (Knowledge, Skills & Abilities): Minimum- RCIS, RN, RT or related health care license
- 3 years clinical experience in the interventional or peripheral cardiovascular laboratory or thorough knowledge of current interventional practices and procedures
- Ability to conduct high impact presentations during training and customer presentations
- Proven ability to demonstrate strong persuasive, objection handling and problem-solving skills in high pressure situations
- Proven ability to demonstrate team contributor competencies: Action Oriented, Perseverance, Learning agility and attention to detail
- Knowledge of computer applications including Word, Outlook, Excel and PowerPoint
- Ability to manage multiple projects
- Ability to work independently and exercise judgment consistent with organizational and department guidelines
- Ability to learn and implement the Vital Signs process which includes completing baseline assessments per protocols outlined in the Account Database (Salesforce.com)
Preferred:- Bachelor's degree
- 5+ years of clinical experience in a diagnostic and interventional cardiovascular laboratory that utilizes the ACIST contrast delivery system
- Sales experience a plus
- Scrub experience preferred
Other:- Ability to lift equipment up to 50 pounds
- Ability to travel a minimum of 70-80% of the time, including overnight travel to provide territory, regional and national support.
- Valid driver's license
- Must be able to meet and maintain customer/medical facility access requirements, including vendor credentialling requirements and regular or periodic drug screenings with a satisfactory result in accordance with the requirements of the customer/medical facility serviced
Compensation & Total Rewards:Estimated Beginning On Target Earnings: $138,000.00 - 149,000.00*Estimated on-target earnings include a mix of base salary and commissions, and are intended to reflect the on-target earnings Bracco Medical Technologies reasonably expects to pay for the position. T
The provided range is based on salary and market data and may vary based on an employee's eligibility for geographic differential pay in high-cost-of-labor markets.
Total Rewards:- Paid Time Off, Company Holidays & Paid Family Leave - We provide PTO and Company Holidays to help you recharge, relax and do what's important to you, when it's important to you. Our 100% paid family leave options for parents, grandparents and eligible family members provide support for growing families as well.
- Achieve - Beyond competitive compensation, we offer options to help you plan for a financially secure future, including an annual incentive plan and 401k savings plan contributions.
- Live well - We offer comprehensive benefit options to help protect you along the way, including medical, dental, vision, and life insurance, employer HSA contributions, employee assistance program, short-term disability, etc.
- Evolve - Through structured on-the-job learning, workshops, seminars, and our tuition reimbursement program, you'll find many opportunities to grow, personally and professionally.
- Choose -You won't find "stuffy" here whether your position requires a hybrid or in-the-office working arrangement. That means business casual for your attire and flexibility in your schedule, wherever possible.
