PURPOSE OF THE JOB: (This is an exempt position).Providesa wide variety of support services to the Quality Director (QD)includingidentifying, planning, and executing improvement projects.
QUALIFICATIONS: - Associates Degree in Nursing; Bachelor of Science in Nursing preferred.
- Must be a self-starter; possess strong organizational skills and ability to work independently with minimal supervision.
- Training or experience in quality concepts, organizational dynamics, change theory tools and methods for improvement.
- Familiarity with statistical processes such as control charts and cause and effect diagrams.
- Four (4) years of increasingly responsible experience in a health care environment with ability to run/create reports from various reporting applications.
- Confidentiality and protection of patient information is critical.
- Basic Life Support (BLS) certification.
- Perform administrative support work involving the use of personal initiative to work within tight deadlines.
- Learn and apply organizational and departmental policies, procedures and rules.
- Learn and apply applicable Federal, State, and Local laws, codes, and regulations.
- Maintain functional awareness of quality requirements of CMS, HRSA, TJC, and other regulatory bodies.
ESSENTIAL FUNCTIONS: - Analyzes systems and processes to understand workflow, relationships, stakeholders and culture in order to identify opportunities for improvement and the key drivers for improvement.
- Supports regulatory and accreditation activities including participation in surveys and accreditation readiness.
- Supports the QD in hypothesis and data driven problem solving through collecting, organizing, analyzing and displaying qualitative and quantitative data.
- Reports and explains measures and data to internal and external audiences.
- Assists clinicians, clinical leaders and administrators to manage and understand improvement measures, performance dashboards, and score cards and to use data analysis to drive fact-based decision making.
- Collaborates with clinicians and clinical leaders, designs tests to evaluate the impact of changes on clinical processes and outcomes, and facilitates organizational learning about the impact of improvement efforts.
- Advises clinicians and clinical leaders to transition from testing to implementation and coaches clinicians and clinical leaders to build proven changes into their processes and systems and to spread improvement.
- Provides consultation on change adoption and diffusion and the management of resistance and constraints.
- Teaches improvement science and methods to clinicians and clinical leaders.
- Models the use of a standardized approach to improvement work.
- Acts as an organizational patient safety champion, and as a working member of the patient safety and quality improvement leadership of the organization, supports patient safety concepts and methods and high reliability principles.
WORKING CONDITIONS: Work is performed in an office setting. Must be able to use standard office equipment (computer, telephone, copying machine, etc.). Must be able to see, hear, speak, walk, sit, bend, kneel, and lift and carry up to 20 pounds with or without accommodation. May be required to travel in and out of Alaska and to villages in small, unpressurized aircraft.
POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position, and hours of work and days are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Some weekends or evening hours are necessary in emergency situations.
RELATIONSHIP WITH OTHERS: Cooperation and communication with BBAHC management and staff; and organizations, agencies and activities outside BBAHC required. Able to represent BBAHC to outside contacts in a professional manner. Be courteous, sensitive to cultural differences, and able to work with a wide variety of people in discharging his or her job duties. Yupik speaking is helpful.
POSITIONS SUPERVISED: None
SUPERVISED BY: Quality Director
