Clinical Practice Supervisor- Infusion Center
Job Summary
Under the general supervision of the Director of Clinical Services, this position functions as part of the front line management team, performing a variety of clinical and administrative duties related to clinical staff management and patient care at the site location level. In addition, this position will function as a member of the department's clinical team at an intermediate nursing level to assist in the planning and implementation of patient care based upon sound nursing judgment, clinical preparation, knowledge, skills, and experience.
The Clinical Supervisor will manage daily operations of the practice including but not limited to administrative, personnel, clerical, housekeeping, purchasing, and customer service functions. The Clinical Supervisor will work in conjunction with the Revenue Cycle Central Billing Office (CBO), Medical Office Coordinator (MOC), clinical staff, and the medical director to ensure all clinical programs are current with evidence-based medicine, focused on population health and Triple Aim Goals, along with providing excellent clinical care.
The Clinical Supervisor plans, programs, allocates, and assigns duties to the employees and monitors activities and operations to ensure that the practice successfully meets its objectives and strategic goals and initiatives as aligned with Patient Centered Medical Home. As the Clinical Supervisor, this position is expected to serve as a working lead alongside and filling in for practice staff.
All nursing care is provided in accordance with the provisions of the Maryland State Board of Nursing.
Essential Functions:
• Leadership
o Always models standards of behavior, policies and procedures in accordance with the mission, vision and values of Frederick Health
o Continuously identifies needs & opportunities for clinical and operational growth & improvement needs
o Creates a culture of teamwork and accountability through promoting an inclusive, respectful and engaging work environment
o Champions, understands, and contributes to Frederick Health initiatives in all aspects promoting employee engagement
o Approaches tasks and problem solving through collaborative efforts with stakeholders throughout Frederick Health
o Identifies and supports internal talent and provides opportunities for personal and professional growth and development.
o Fosters positive relationships between staff and providers supporting a constructive and professional work environment
• Operations
o Assures comprehensive orientation of employees and physicians consistent with policies and procedures including cross training
o Competent in all aspects of following IT systems pertinent to operations and management duties including payroll, electronic health records, budgeting, quality reporting, etc.
o Adheres to regulatory guidelines in patient care, biomedical equipment, administration, human resources and billing including strict oversight and audit related to compliance in areas such as lab (CLIA, COLA), medications, and pharmaceuticals. Additionally, oversee regulations associated with department of health, HIPPA, OSHA, EEOC, FMLA, and other state and federal regulatory agencies.
o Coordinates programs (such as PCMH), patient care & staffing coverage with Frederick Health resources.
o Ensures practice workflows are in accordance with Frederick Health standard operating policy and procedure
o Participates and supports community outreach projects in conjunction with PCMH and other Frederick Health population health initiatives
o Manages patient experience concerns, engages in customer service initiatives; monitors CG-CAPS metrics and addresses customer service opportunities for improvement
o Coordinates with MOC regarding the operational schedules to ensure practice is resourced to provide high quality and efficient care meeting provider and patient needs
o Promotes a clean and clutter free facility and coordinates maintenance issues, repairs, and safety/security needs with appropriate Frederick Health system resources
o In collaboration with MOC and Quality Assurance Coordinator, oversees office and medical supply inventory including vaccines in compliance with monitoring of expired goods
• Quality
o Represents the practice in multidisciplinary quality and service improvement teams including meetings, committees, and work groups as needed.
o Committed to proper patient care documentation supporting quality measures set forth by contractual and regulatory programs (MACRA/ ACO, PCMH, HEDIS)
o Understands quality measures and goals relating to staff and provider performance in order to support remediation and improvement efforts
o Assists with translating population health and quality program requirements into operational workflows and communication efforts to staff and providers in collaboration with Frederick Health's quality department resources.
o Patient care is delivered in a systematic approach to ensure continuity of care with emphasis on the patient centered medical neighborhoods and the importance of primary care.
• Management
o Monitor duties assigned to dept & practice personnel to ensure that employees are performing their assignments in a manner designed to maintain a high level of patient care and job efficiency
o Ensure all practice employees are in compliance with Frederick Health policies and procedures and held accountable using appropriate coaching/ counseling methodology supported by Human Resources.
o Assure proper onboarding of new hires to include timely completion of competency skills for all employees.
o In collaboration with Human Resource, responsible for hiring and terming of employees as appropriate.
o Complete and perform performance evaluations for staff per Frederick Health policy. Provide appropriate information to Human Resources.
o Attend applicable leadership meetings and ensure proper communication back to staff
o Monitor that MOC is managing PTO requests for all employees and physicians including sick and emergency leave according to policy and ensure proper staffing coverage
o Schedule and conduct monthly staff/ provider meetings to inform staff of changes, update and educate staff/providers, and resolve and prevent problems. Prepare and retain minutes of meetings.
• Revenue Cycle
o Works with CBO leadership to ensure practice level point of service collections/ charge entry processes are effective and efficient.
o Assist with billing/ collections opportunities as it relates to the cost of services and reimbursement by ensuring fee schedules will optimize revenue for the practice
o Monitor CBO reports regularly and actively problem solves all issues including AR, denials, payments
o Ensure proper charge entry is completed in a timely manner per policy and reflects all services provided
o Participates and ensure compliance with coding and reimbursement audits
• Finance
o In collaboration with leadership team, works with finance with preparation of yearly budget. Continuously assess budgetary needs throughout the year in preparation for budget planning.
o Monitor routine financial reports and identify areas for improvement including productivity and budget performance
o Oversee MOC in reviewing invoices and statements from vendors. Approve and forward to finance for payment
o Research and prepare appropriate information needed to submit request for capital budget expenditures
• Other
o Other duties as assigned or needed to complete day to day operations which may include quality monitoring, patient assessments, direct patient care, and patient/caregiver/staff education.
o Develop and maintain personal goals and evaluation in alignment with system initiatives and strategies
Required Knowledge, Skills and Abilities:
• Excellent customer service and patient education skills required.
• Demonstrates leadership skills and ability to implement team building, along with significant problem solving and decision making skills.
• Effective written and spoken communications, and excellent interpersonal skills.
• Strong organizational skills and ability to prioritize and manage multiple projects and assignments.
• Able to maintain a high level of confidentiality related to employee and patient information.
Minimum Education, Training, and Experience Required:
• Currently licensed as a Registered Nurse in the State of Maryland. BSN preferred.
• Must have 3-5 years of experience practicing as a registered nurse in a hospital, clinic, or home health setting. Previous management experience preferred.
• Current CPR certification.
Patient Contact:
If applicable, must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:
__ Neonate (0 thru 30 days)
__ Infant (31 thru 12 months)
__ Child (13 months thru 12 years)
_X_ Adolescent (13 years thru 17 years)
_X_ Adult (18 years thru 65 years)
_X_ Geriatric (66+ years)
Possess the ability to interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs and to provide the care needed as described in the unit's/department's policies and procedures.
Physical Requirements:
Medium Work - Lifting up to 50 pounds on an infrequent basis (less than one lift every three minutes) and/or carrying up to 25 pounds while walking. Pushing or pulling up to 75 pounds infrequently or up to 115 pounds occasionally (no more than once per hour).
Ergonomic Risk Factors:
Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.
Forceful Exertion: The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools. The amount of force depends on the type of grip, the weight of an object or person, body posture, the type of activity and the duration of the task.
Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching, twisting, bending, kneeling, squatting, working overhead with your hands or arms, or holding fixed positions.
Contact Stress: Pressing the body hard on sharp edges can result in placing too much pressure on nerves, tendons, and blood vessels. For example, using the palm of your hand to hit or stick objects can increase risk of musculoskeletal disorders.
Working Conditions:
Bloodborne Pathogens Exposure Risk: Category A - WILL have exposure to blood or body fluids.
Reporting Relationship:
Reports to Director of Clinical Services.
Caring for you as you care for the CommUNITYFrederick Health offers a comprehensive and affordable benefits package. Health, Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and we offer multiple plans to best meet your and your family's needs. Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.
Pay is based on experience, skills and education. If position is part-time, salary will be pro-rated based on scheduled hours. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid, if applicable.
Salary: $76,190.40 - $109,512.00
