Education: PA/NP or Master's degree (preferred) or Bachelor's in Healthcare Administration or Nursing.
Experience: 3-5 years of clinical experience, especially in a hospital or leadership role.
Certifications: Preferred credentials include Certified Clinical Manager (CCM) or Certified Healthcare Facility Manager (CHFM).
Technical Proficiency: Expert knowledge of Electronic Health Records (EHR) and healthcare management software.
Responsibilities
Direct unit traffic to prevent bottlenecks and long wait times.
Coordinate with ER and ICU for rapid patient placement.
Assign staff based on patient acuity (severity of illness).
Meet with social workers for safe, timely patient discharge planning.
Manage 24/7 staff scheduling, including call-outs and holiday coverage.
Mediate disputes between medical staff or families.
Identify training gaps and organize in-service education sessions.
Set annual goals and conduct formal performance reviews for staff.
Benefits
Opportunity for continuous professional development and education.
Engagement in strategic planning for departmental growth.
A dynamic work environment focused on quality, safety, and compliance.
Participation in creating and implementing patient-centric initiatives.
Full Job Description
Operations & Patient Flow
Daily Workflow: Directing unit traffic to prevent bottlenecks and long wait times.
Bed Management: Coordinating with the ER and ICU to ensure rapid patient placement.
Resource Allocation: Assigning staff based on "patient acuity" (the severity of illness).
Discharge Planning: Meeting with social workers to ensure safe, timely patient exits- with special focus on Length of Stay and documentation improvement to improve the Case Mix Index
Human Resources & Team Leadership
Staff Scheduling: Managing 24/7 rotations, including call-outs and holiday coverage.
Conflict Resolution: Mediating disputes between medical staff or between staff and families.
Skill Development: Identifying training gaps and organizing "in-service" education sessions.
Performance Tracking: Setting annual goals and conducting formal reviews for nurses and techs.
Quality, Safety, & Compliance
Audit Readiness: Ensuring the unit is always prepared for surprise Joint Commission inspections
Incident Investigation: Reviewing "near misses" or patient falls to create prevention plans.
Infection Control: Monitoring strict adherence to hand-hygiene and sterile procedure protocols.
Patient Experience: Reviewing HCAHPS scores and addressing patient complaints directly.
Financial & Strategic Management
Budget Variance: Explaining why the department went over or under budget each month.
Supply Chain: Approving high-cost medical equipment orders and monitoring waste.
Strategic Growth: Helping the Department Chair plan for new service lines or unit expansions.
Labor Costs: Monitoring "overtime" usage and balancing the use of expensive travel nurses.
Required Skills & Qualifications
Education: PA/NP or a Master's degree (preferred) or a Bachelor's degree in Healthcare Administration or Nursing (MHA, MBA, or MSN).
Experience: Typically 3-5 years of clinical experience, often in a hospital or leadership role.
Certifications: Valuable credentials include Certified Clinical Manager (CCM) or Certified Healthcare Facility Manager (CHFM)- preferred
Technical Proficiency: Expert knowledge of Electronic Health Records (EHR) and healthcare management software.
