CLINICAL MANAGER

*This is a full-time 100% onsite position Mon-Fri. 50% travel required between Sherman Oaks and Mid Valley clinic sites* Eisner Health is seeking an experienced, collaborative, and results-driven **Clinical Manager** to oversee the daily clinical and administrative operations of our Sherman Oaks and Mid Valley clinic locations. **Position Summary** Reporting directly to the Director of Clinic Operations, the Clinical Manager provides leadership and oversight of all clinical support services, including nursing, medical assistants, laboratory, radiology, pharmacy, and other licensed clinical functions. This role is instrumental in ensuring that both sites operate efficiently, maintain regulatory compliance, and consistently deliver safe, high-quality, patient-centered care. The ideal candidate is a hands-on leader who can effectively manage multiple locations, develop and motivate clinical teams, navigate complex operational challenges, and foster strong partnerships with physicians, medical leadership, and administrative departments. This is an opportunity for a clinical operations professional who is passionate about community health, team development, operational excellence, and making a meaningful impact on the patient experience. **Essential Duties** **Multi-Site Clinical Operations** - Oversee daily clinical operations at the Sherman Oaks and Mid Valley clinics, ensuring efficient workflows, consistent service delivery, and high-quality patient care. - Coordinate clinical and support services, including nursing, medical assistants, laboratory, radiology, pharmacy, and other patient care functions. - Resolve operational challenges, oversee patient concerns, and collaborate with physicians, the Director of Clinic Operations, and other departments to ensure timely and effective solutions. - Oversee outsourced laboratory services and ensure compliance with contractual and regulatory requirements. - Facilitate weekly site operations meetings with medical leadership to address operational needs and improve clinic performance. **Staff Leadership & Development** - Lead, supervise, and develop clinical and patient support teams across both locations, ensuring appropriate staffing levels and effective daily operations. - Oversee staff scheduling, recruitment, onboarding, performance evaluations, employee relations, and retention in partnership with Human Resources and clinical leadership. - Establish performance expectations, provide coaching and ongoing feedback, and promote accountability, teamwork, and exceptional patient service. - Identify staff training and development needs and support continuing education and professional growth. **Regulatory Compliance, Quality & Program Oversight** - Monitor clinical operations, policies, and procedures to maintain regulatory compliance, patient safety, and consistent service standards across both locations. - Support the implementation and oversight of clinical and community health programs, including PCMH, CHDP, California Perinatal Services Program, and other applicable initiatives. - Coordinate audit preparation, corrective action plans, and continuous quality improvement activities. - Participate in organizational compliance, disaster preparedness, and patient care quality initiatives. **Financial Management & Organizational Leadership** - Partner with Finance and the Director of Clinic Operations to develop and monitor departmental budgets, staffing expenses, operating costs, and patient volume performance. - Review operational and financial reports, monitor supply and medication inventory, and identify opportunities to improve efficiency and cost management. - Collaborate with the Diector of Clinic Operations, and organizational leadership to address operational challenges and support strategic initiatives. - Actively participate in leadership meetings, organizational planning, and cross-functional initiatives that advance Eisner Health's mission and goals. **Qualifications** - **High school diploma or equivalent required.** - **Medical Assistant diploma or certificate required, unless the candidate holds an active RN or LVN license.** - **Nursing degree or license (RN or LVN) strongly preferred.** - Significant experience in progressively responsible clinical and administrative leadership roles, preferably within a nonprofit community health center or Federally Qualified Health Center (FQHC). - Demonstrated experience managing clinical operations, staffing, and patient support services. - Proven ability to supervise, lead, and develop teams of approximately **10-15 or more employees.** - Thorough understanding of outpatient healthcare delivery, managed care principles, and community health center operations. - Experience with regulatory compliance, clinical quality standards, operational performance, and budget management. - Ability to analyze operational data, identify performance gaps, and implement effective solutions. - **Proficiency in Microsoft Office including Word, Excel, PowerPoint.** - **Bilingual English/Spanish** proficiency strongly preferred. **Benefits That Support You** - Paid Time Off (PTO): Accrual of 7.08 hours per pay period, based on 26 pay periods annually. - Paid Holidays: Nine paid holidays per year. - Jury Duty: Up to 40 hours of paid jury duty leave annually. - Medical, Dental, and Vision Insurance: Including HSA-eligible and PPO plan options. - Flexible Spending Accounts (FSAs): Healthcare, dependent care, and transportation. - Life Insurance and Long-Term Disability: Employer-sponsored coverage. - Chiropractic and Acupuncture Benefits: Coverage for 30 visits. - Retirement Plan: 401(k) with a 3% employer contribution. Join a mission-driven organization with more than a century of commitment to community health. As Clinical Manager, you will have the opportunity to lead talented clinical teams, strengthen multi-site operations, and help ensure that patients and families receive the high-quality, compassionate care they deserve. #EHIndeed