5-7 years of experience in outpatient operations management
Strong leadership and team management skills
Ability to analyze and improve processes
Experience in performance management and staff training
Clinical competency in patient care roles
Knowledge of regulatory compliance in healthcare facilities
Responsibilities
Manage daily operations of outpatient services for optimal throughput
Coordinate ad-hoc scheduling and track changes with leadership
Engage in multi-disciplinary meetings to streamline processes
Oversee performance management and coaching of staff
Facilitate onboarding and continuous education for nursing personnel
Optimize nurse scheduling in collaboration with the nursing team
Conduct safety rounds to ensure regulatory compliance
Benefits
Regular full-time position with stable working hours (Monday to Friday, 8 AM - 4 PM)
One remote workday per week
Opportunities for professional development and continued education
Participation in a team-focused culture with an emphasis on engagement
Involvement in strategic planning and decision-making processes
Full Job Description
Emp Status Regular Full time
Work Shift
Compensation Range The base pay scale for this position is $125,000.00 - $191,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.
What you will be doing
FULL TIME
MONDAY - FRIDAY
8 AM - 4 PM
1 DAY - REMOTE
Operational Oversight & Process Improvement
Actively manage the day-to-day throughput of outpatient operations, ensuring smooth throughput across all areas, with a focus on the general waiting area, radiology, and appointments with physicians; identity opportunities to improve and work with respective leadership
Serve as the point of contact and decision-maker for ad-hoc schedule requests; coordinate with the Regional Director and Regional Admin Manager to ensure changes are tracked
Participate in multi-disciplinary meetings with regional market and service lines teams to identify opportunities to standardize and simplify workflows and processes
People Management & Staff Engagement
Utilize all aspects of the performance management cycle (defining expectations, setting goals, providing feedback, coaching, mentoring, corrective action, performance evaluations) to help staff best fulfill their job responsibilities
Facilitate the onboarding and coaching of all staff on the team; ensure the continuing education and ongoing assessment of nursing staff, including supervision and verification of clinical competencies
Ensure optimized daily/weekly nurse schedules (RNs, LPNs, and PCAs), with the support of the onsite nursing team
Oversee and support the Patient Access Services (PAS) Supervisor in managing smooth front end operations, ensure performance of registration meets enterprise standards
Serve as timekeeper for all direct reports
Develop strategies to foster and maintain a strong culture of teamwork, organizational engagement, and commitment to excellence within the site
In collaboration with the Regional Leadership team, create and maintain consistent forums to ensure staff-wide and team-based communication on all relevant topics (e.g. broad organizational updates, new initiatives, survey preparedness)
Ensure leadership's onsite presence during business hours and coverage is arranged for planned and unexpected reasons
Facility Maintenance
Conduct Environment of Safety rounds to ensure the site is always in compliance with regulatory and hospital standards
Ensure identified issues are escalated appropriately to ensure prompt action
Support in annual capital budgeting process
Direct Patient Care
Providing clinical support to physicians during scheduled office sessions and Presurgical Screening
Rooming patients, including preparation for exams, reviewing past medical history, and obtaining patient data
Assisting with procedures, including but not limited to suture/staple removal, cast application and removal, EKG, venipuncture, and injections
About Hospital for Special Surgery
Hospital for Special Surgery (HSS) is a hospital in New York City that specializes in orthopedic surgery and the treatment of rheumatologic conditions. Founded in 1863 by James Knight, HSS is the oldest orthopedic hospital in the United States. The hospital has been ranked the top orthopedic hospital in the United States by U.S. News & World Report for 11 consecutive years. HSS has a staff of over 4000 employees, including more than 200 physicians and surgeons, and treats over 32,000 inpatients and 300,000 outpatients annually.
