Job Requirements

Supports the use of clinical and/or business information systems to advance the use of clinical and operational information systems to improve patient care, safety, quality, and efficiency across the health system. Contributes to the design, optimization, training, and support of electronic health records (EHR) and related applications, enabling data-driven decision-making, seamless care delivery, and the successful integration of health IT solutions throughout inpatient and outpatient settings. Work is performed under moderate supervision. Direct report to the Manager, Clinical Informatics.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Partner with interprofessional teams to assess and redesign clinical and business workflows that leverage technology for improved performance and outcomes.
• Facilitate innovation in care delivery by integrating health IT solutions that support efficiency, quality, and patient safety.
• Evaluate performance across care delivery and business operations, including patient access and the revenue cycle, to identify improvement opportunities.
• Support the configuration, testing, deployment, and lifecycle management of clinical and operational applications.
• Serve as a key resource during go-lives, upgrades, and system optimizations, offering hands-on support and issue resolution.
• Design and deliver user training tailored to clinical and operational roles, including Super Users and leadership stakeholders.
• Collect and analyze user feedback to inform continuous system improvements and user experience enhancements.
• Extract, analyze, and present data from clinical, financial, and operational sources to support quality, safety, and strategic initiatives.
• Guide teams in using data to drive process improvements and performance outcomes.
• Act as a liaison between clinical operations and IT, ensuring alignment between user needs and system capabilities.
• Translate technical concepts into clear, user-friendly information and transform user feedback into system design recommendations.
• Lead or support multidisciplinary workgroups and project teams in advancing informatics initiatives.
• Champion the voice of clinical and operational users in system planning and governance.
• Contribute to the design, optimization, training, and support of electronic health records (EHR) and related applications, enabling data-driven decision-making, seamless care delivery, and the successful integration of health IT solutions throughout inpatient and outpatient settings, while advocating for equitable design and implementation by identifying and addressing potential biases in data and workflows.
• Collaborate with research teams to support clinical trials, data sharing, and integration of research workflows into EHR systems.
• Facilitate organizational change by identifying adoption barriers, promoting readiness, and supporting change management strategies.
• Remain informed of evolving healthcare regulations, health IT trends, and innovations to guide strategic recommendations.
• Perform other duties as assigned.

Work Experience

Education & Experience - Required
• Bachelor's degree in Nursing, Health Informatics, Allied Health, Information Technology, or related field, or the equivalent combination of education, training, and experience.
• Minimum 1 year of experience in clinical, healthcare operations, or clinical informatics.
• Experience with Electronic Health Record (EHR) systems, preferably Epic, including implementation, optimization, or upgrade projects.
• Current clinical licensure in the State of Maryland (or Compact-eligible), if applicable.
• Epic certification or commitment to achieve and maintain certification within a defined time frame.

Education & Experience - Preferred
• Master's degree in Nursing, Health Informatics, Allied Health, Information Technology, or related field.
• Certification in Informatics, or similar.

Knowledge, Skills, & Abilities
• Ability to analyze, evaluate, and summarize large clinical data sets into actionable insights.
• Working knowledge and understanding of clinical workflows across the care continuum (e.g., ambulatory, inpatient, ancillary).
• Proficiency in EHR applications and data analysis tools.
• Ability to evaluate and resolve moderately complex clinical and technical issues.
• Effective skill analyzing, interpreting, and presenting data to drive evidence-based decision-making and process improvement.
• Ability to work in agile, ambiguous situations and create structure to drive results.
• Ability to analyze, compare, contrast, and validate work with keen attention to detail.
• Adaptable and agile in fast-paced, dynamic healthcare environments with competing priorities.
• Proficient in change management methodologies and ability to foster organizational readiness.
• Strong customer service orientation, with experience engaging stakeholders across multiple organizational levels.
• Effective analytical, critical thinking, planning, organizational, and problem-solving skills.
• Effective skill using innovative thinking to solve problems and facilitate the decision-making process.
• Effective skill developing and maintaining collaborative working relationships with all levels of leadership and staff.
• Effective skill to influence, negotiate, and persuade to reach agreeable exchange and positive outcomes.
• Effective skill managing multiple initiatives and meeting changing requirements and priorities to accomplish objectives.
• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely at all levels within the organization.
• Exhibit high self-motivation and ability to work and plan independently as well as in a team environment.
• Advanced skill in the use of Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
• Advanced verbal, written, and interpersonal communication skills.

Benefits

Compensation:

• Pay Range: $40.61 - $60.96
• Other Compensation (if applicable):