Position: Clinical Director, Pharmacist-in-Charge
Department: General Programs
Reports To: Director, Pharmacy Operations
FLSA: Exempt
The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.
Primary Function:The Clinical Director, Pharmacist-in-Charge is responsible for providing oversight and management of ASPN Pharmacies, LLC's pharmacy practice model for various programs and clinical service solutions. This position will provide clinical, managerial, and compliant oversight of all team members engaged in the practice of pharmacy. This will include supervision of all staff pharmacists, registered nurses, pharmacy technicians, and other(s) in accordance with all company policies and federal and state regulations.
Job Scope and Major Responsibilities:- Serve as the Pharmacist-in-Charge for ASPN Pharmacies, LLC and register with the state Board of Pharmacy.
- Ensure all pharmacy team members maintain active registrations or licensures, including additional certifications or training programs required by the Missouri Board of Pharmacy.
- Manage and oversee ASPN Pharmacies, LLC pharmacy practice model to ensure full compliance with all company policies, accreditations, and federal and state regulations.
- Maintain accurate patient and prescription records in accordance with the state Board of Pharmacy's record keeping requirements (including audit trail and shared electronic file management).
- Collaborate and coordinate operations with other pharmacy practice sites that have established Central Fill or Shared Services Agreements with ASPN Pharmacies, LLC.
- Oversee implementation and ongoing performance of new or existing patient support programs.
- Work together with the Quality Assurance Department to manage employee performance and compliance, including provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ("HIPAA").
- Assist other teams including manufacturer relations, inside sales, finance, and data in a clinical role as directed.
- Interact with and provide clinical consultations to patients, healthcare providers, and others where appropriate.
- Assist in the development and implementation of technology solutions that enhance operations and compliance where applicable.
- Act cooperatively, responsibly and professionally with patients, visitors, co-workers, management and clients
- Serve as member on the Quality Oversight Committee.
- Effectively perform in a high-volume call center hub requiring a blend of soft skills (patience, empathy/compassion, active listening, problem solving) and technical/process skills (mastery of tools, knowledge base, adherence to SOPs, efficient multitasking, problem-solving) to handle numerous calls quickly and accurately, use available resources like knowledge bases, and maintain quality through focused communication and efficient workflow, ensuring quick resolutions while balancing speed with customer satisfaction.
- Attendance and schedule adherence is critical.
- Adhering to company policies and procedures.
- Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
- Working outside of core business hours may be required.
- Other duties as assigned.
- Some travel may be required.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ("HIPAA").
Performance Criteria:Performance in this role is measured by successful implementation of an effective, accurate, automated, streamlined ongoing data process which leads to manufacturer program optimization. Additionally, performance will be based on the continued successful implementation of clinical programs and call center operations.
Required Minimum Qualifications: - Mandatory: Current, unrestricted State Pharmacist license in MO. Must be able to obtain a license in NJ, PA, AZ and NV.
- Bachelor of Science in Pharmacy (B.Sc. Pharmacy) or a Doctor of Pharmacy (Pharm.D.) from an accredited institution..
- 3-6 years pharmacy and/or call center/management experience.
- Leadership/Compliance: At least 1-2 years of experience are strictly required by some state boards before an individual can be officially designated as a Pharmacist in Charge.
- Specialty pharmacy experience is a plus.
- Documented training in pharmacovigilance, adverse event processing, and risk management plans.
- Strong understanding of patient care standards, regulatory requirements, ethical practices, and clinical policies.
- Strong leadership skills, including meeting facilitation, cross-functional team integration, strategic thinking, and advisory skills.
- Ability to foster a collaborative work environment that supports team effectiveness.
- Exemplary communication, empathy, conflict resolution, organizational, and time management skills.
- Highly analytical and proficient in Microsoft Excel, PowerPoint, Word, and related applications.
- Knowledge of data processes, pharmacy operations, products, and terminology.
- Maintain a professional demeanor and courteous attitude when interacting with individuals at all levels.
- Reliable and consistent attendance, including adherence to assigned schedules, is required.
06/02/2026
