Minimum of three years in healthcare IS support with a focus on customer satisfaction.
Bachelor's degree in Information Systems or related field preferred, or equivalent experience.
In-depth knowledge of clinical applications and their integration into workflows and billing processes.
Strong oral, written, and presentation communication skills.
Ability to effectively engage with physicians, clinical staff, and vendors.
Demonstrated leadership and coaching abilities.
Proficient in change management and systems thinking.
Responsibilities
Provide independent support for RIS, PACS, and MRS applications with minimal supervision.
Promote and apply knowledge of the healthcare industry in daily tasks.
Develop and maintain Knowledge Transfer documentation for team use.
Configure new centers within applications based on business needs.
Collaborate with various stakeholders to ensure system configurations meet operational requirements.
Document standard operating procedures to optimize application performance.
Assist in training new employees on system functionalities and responsibilities.
Benefits
Comprehensive medical, dental, and vision coverage.
401k retirement plan with company contributions.
Generous paid time off (PTO) policy.
Supplemental maternity pay for new parents.
Backup care services for children and adults.
Recognition as a Great Place to Work multiple years in a row.
Full Job Description
Clinical Application Specialist II Looking to elevate your career? Join us!
Work Location: Remote with onsite as needed Work Hours: 40 hours per week
Department Highlights:
Ability to work collaboratively in multiple areas within the organization.
Opportunity to work with cutting edge technology.
Fast paced working environment that allows for new learning opportunities.
Here is what you will need:
At least three years' career-track delivering high quality support services in a healthcare-oriented IS support environment, achieving high levels of customer satisfaction.
Highly Preferred is bachelor's degree in an Information Systems or imaging-related discipline or equivalent of work industry work experience.
Demonstrable in-depth knowledge and understanding of clinical applications, related applications to current workflow, and billing.
Able to demonstrate the following.
Effective communication skills - oral, written, and presentation.
Able to interact effectively with physicians, clinical staff, management, and vendors.
Leadership skills
Coaching skills
Change management.
Systems thinking skills.
Teaming skills
Highly Desired
A Day in the Life of a Clinical Application Specialist II:
Provide services and support for the following areas:
Limited to no supervision during the management of RIS, PACS, MRS application support or build
Understands, promotes and demonstrates working knowledge of the healthcare industry
Development and use of Knowledge Transfer documentation
Independently configure new centers in the appropriate applications.
Research and validate more complex density state requirements.
Determine appropriate licenses system requirements.
Validate if new centers are meet ACR (American College of Radiology) guidelines to determine appropriate certification requirements.
Collaborate with Center Directors, Lead Techs, Regional Ops Directors and vendors to configure systems according to the business needs.
Demonstrates expertise while participating in system integration strategies, informatics operation, regulatory and compliance initiatives
Documentation of standard operating procedures to ensure maximum uptime and application optimization
Monitoring teams and tools used to track incidents, problems and project tasks as well as work with vendors when applicable
Duties may include application implementation, system integration, system configuration, system customization, upgrades/updates, user training, user access, high availability, and other duties as assigned.
Review monthly clinical updates and keeps application data current with industry standards.
Support new product/service lines by executing CAS actions required by the project.
Assist management and CAS III with the initial training of new employees through direct one-on-one interaction, displaying the general functions and responsibilities of the position.
Performs additional duties as assigned by Management
Why Solis Mammography?
A Great Place to Work for multiple years in a row!
Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Supplemental Maternity Pay, Backup Child/Adult Care as well as other unique benefits.
About Solis Mammography
Solis Mammography is a healthcare company that specializes in breast cancer screening and diagnosis. The company was founded in 1986 and has since grown to become one of the largest providers of mammography and imaging services in the United States. Solis Mammography is committed to providing patients with the highest quality care and the latest technology in breast imaging. The company has a team of highly trained and experienced radiologists and technologists who work together to provide accurate and timely results. Solis Mammography is dedicated to improving the lives of women through early detection and diagnosis of breast cancer.
