Job DescriptionLocation: Remote - Open to candidates in the United States and Canada
About the MissionAt Mach7, we're transforming how healthcare systems manage imaging data and we know that successful transformation takes more than great tech. It takes humans. Real, thoughtful, detail-loving, people-connecting humans. That's where you come in.
As a Wingmate, you're the glue that keeps the flight plan on track collaborating across our technical teams, customers, and stakeholders to ensure implementations run smoothly and customers stay supported at every turn.
Your RoleYou'll work closely with our Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. While you won't be writing code or tuning databases, your superpower is coordination making sure communication is flowing, milestones are hit, and the right people are in the loop.
Think of yourself as the navigator beside the pilot, always keeping your eye on the horizon, asking the right questions, and ensuring the journey feels seamless for everyone onboard.
What You'll Do- Serve as a primary contact for assigned applications or customers during implementation and optimization
- Gather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions.
- Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledge
- Coordinate internal communication across crews making sure no ball gets dropped and insights are shared
- Participate in training, testing, validation, and go-live support
- Document configurations, workflows, and procedures for knowledge sharing
- Create training materials and help facilitate end-user training sessions and knowledge transfer
- Triage and track issues escalating to technical teammates when needed
- Stay connected to industry best practices and emerging healthcare IT trends
- Bring calm, clarity, and positivity especially when encountering turbulence
- Go "wheels up" up to two weeks every month while visiting customers
About You- You're incredibly organized, detail-oriented, and love helping people succeed
- You thrive in the space between customers and technical teams translating, supporting, and guiding
- You're a clear communicator who keeps things moving without micromanaging
- You have experience in healthcare environments and understand clinical or operational workflows
- You're a collaborative, unflappable, and proactive someone who sees problems before they happen
Bonus points if you have:- Experience with PACS, VNA, or enterprise imaging systems
- Familiarity with HL7, DICOM, or other healthcare data standards
- Project coordination or project management experience
- Exposure to regulatory requirements like HIPAA
- Mach7 Enterprise Imaging Platform experience
Your Flight PathWingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front-row seat to the action and a launchpad for long-term impact and growth.
Why Fly with Us- A people-first culture where your voice matters
- A mission-driven team making real impact in healthcare
- Work in a flexible environment from home remotely alongside your crew
- A crew that's supportive, collaborative, and just the right amount of fun
Ready for Takeoff?If you're passionate about helping people, love keeping complex projects on track, and want to be part of a team that's propelling healthcare forward - we'd love to hear from you.
Apply now - the runway is clear. 
