Using excellent customer service and communications skills, your primary duties in this role include: - Directly assists the Clinic Manager in providing superior leadership and excellent communication skills while demonstrating exceptional customer service examples for staff to exemplify.
- Adheres to established care standards and clinic policies while supporting the Clinic Manager and is responsible for supervising and coordinating the activities of the of the following roles: front desk registration, financial counselors, medical records and scheduling.
- Assists with hiring, orientation, training, and mentoring of clinic staff supervised by the Clinic Manager.
- Communicates regularly with the Clinic Manager on departmental issues. Strong process improvement skills, as well as the ability to review and develop workflows, will be required.
- Helps to ensure all areas of the department are in compliance with TOC policies, as well as all regulatory standards dictated by local, state, and federal regulations.
- Functions as the primary liaison between patients, clinic staff, physicians, and non-physicians' providers to provide excellent patient care.
- Other duties as assigned.
Salary: Hiring range, based on experience and credentials: $72,289.15 - $108,433.73 per year.
Workdays: This role is primarily located at the GI - East Clinic at the Gateway Medical Office Building in NE Portland. This position will be required to travel to the GI - East Happy Valley location, situated in the Mt. Scott Professional Center Medical Plaza II every other week to weekly. Occasional Hybrid/Remote work is available once training is completed, and performance expectations are met. Must live in Portland or SW Washington. Typical hours are Monday-Friday, 7:00 AM to 4:00 PM PST. Qualifications that support success in this role are based on education, experience and values including: - Bachelor's degree in related field is strongly preferred; relevant experience may substitute.
- Minimum of three (3) years of medical office experience is required. Specialty care Gastroenterology experience is a plus!
- Minimum of two (2) years of supervisory experience.
- Thorough understanding of healthcare revenue cycle processes
- Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus!
- Excellent attendance and work ethic.
- Positive attitude and desire to be a team player.
- Ability to communicate professionally and effectively with patients, physicians and other team members.
- A commitment to patient-focused care, privacy, and safety.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today!
Premium Benefits: - Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
- Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
- Work-Life Balance: Paid Time Off plus 9 paid holidays annually
- Wellness Support: Robust wellness program and employee assistance services
- Commuter Benefits: 70% of Tri-Met transit pass covered
- Additional Perks: Employee discounts and optional benefits like Pet Insurance
