Description
This is not a traditional customer service role.
This is a high-energy, relationship-first position for someone who LOVES talking to people, turns every conversation into a win for the customer, and understands that a happy voice on the phone is worth its weight in gold.
You will be the heartbeat of our customer experience, a champion who keeps EMH top of mind, converts inquiries into booked projects, and builds loyalty that lasts a lifetime.
Responsibilities
$47
Qualifications
Required:
• High school diploma or equivalent; some college preferred
• 2+ years of experience in customer service, inside sales, or a call center environment
• Excellent verbal communication skills - clear, friendly, and persuasive
• Proven ability to handle a high volume of calls while maintaining quality and warmth
• Proficiency with CRM software, email, and basic office tools (Google Workspace or Microsoft 365)
• Ability to work Monday-Friday with occasional Saturdays during peak season
Preferred:
• Experience in home services, HVAC, solar, or a related industry
• Demonstrated success in phone-based sales, appointment setting, or upselling
• Experience collecting online reviews or managing customer feedback programs
• Bilingual (English/Spanish) is a strong plus - not required
