Client Success Project Manager ( location to choose and hybrid option)

ATAVAS, INC • $90K — $120K *
Raleigh, NC 27610In-Person
Business Services
5 - 7 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Engineering or related field
  • Professional Engineer (PE) licensure or ability to obtain it within six months
  • 7+ years of engineering/industry experience
  • Demonstrated management experience leading teams
  • Strong leadership, project management, and interpersonal skills
  • Proficient in budgeting, contracts, and forecasting
  • Ability to manage multiple tasks under tight deadlines
  • Excellent analytical skills and attention to detail
  • Strong oral and written communication skills
  • Proven relationship management with existing clients

Responsibilities

  • Respond promptly to clients and project teams
  • Oversee project execution and delegate responsibilities
  • Foster a culture of effective project management
  • Forecast workloads and optimize staffing on projects
  • Communicate regularly with clients throughout project timelines
  • Prepare project agreements detailing scope and fees
  • Ensure financial performance of projects and manage scope changes
  • Engage in project development and assist clients through evaluations
  • Coordinate organization-wide efforts to tailor client experiences
  • Support business development initiatives by attending meetings
  • Cultivate client relationships through proposals and feedback
  • Identify opportunities for cross-selling during client engagements
  • Mentor technical teams using subject matter expertise
  • Analyze and troubleshoot complex technical problems
  • Ensure quality control and compliance with standards
  • Lead and motivate project teams towards client satisfaction
  • Supervise and mentor project managers to achieve company objectives
  • Foster a positive team environment through engagement and communication

Benefits

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Generous paid time off and holidays
  • Professional development opportunities
  • Flexible working hours
  • Community involvement initiatives
  • Recognition and reward programs
Full Job Description
Job purpose

Client Success Project Managers (CSMs) serve as the voice of the company. CSMs understand each client's unique needs and business challenges and formulate and sell compelling multi-disciplinary solutions. CSMs serve as the bridge between the company's' clients and project delivery teams through collaboration and relationship building, while also serving as the technical subject matter expert when needed. CSMs look for and create opportunities to evolve solutions and integrate services to drive new/additional revenue streams. CSMs will be Project Champions for Projects, Teams and Clients.

Duties and Responsibilities

Program and Client Management
  • Be responsive to clients, technical project teams, and all involved with either existing projects or current leads, RFQs, etc.
  • Oversee projects and delegate expertise;
  • Create and inspire a culture of project management and help drive proven project management tools;
  • Forecast workload and address gaps or excessive workloads for projects with input from the Departments;
  • Represent the company in communications with clients for assigned projects regularly throughout the entire project;
  • Prepare agreements including scope, schedule, fees, and terms and conditions;
  • Responsible for the financial performance of projects and proactively addressing changes in scope, billing processes, schedules, and any settlements.

Client & Business Development
  • Actively involved in Project Development helping clients through initial due diligence, project evaluation, etc.;
  • Coordinate across the organization to ensure the Client experience is tailored to meet (or exceed) the needs and expectations of the client;
  • Support Business Development team with attendance at BD led Client meetings, interviews, etc. as required; help educate potential clients and close deals;
  • Responsible for the cultivation of existing relationships including client meetings, proposal and rough budget development, and obtaining feedback in support of Marketing and Department personnel as required;
  • Project development related to RFQ responses, interview presentations, meetings with potential clients, etc.;
  • Seek opportunities for cross-selling to enhance and expand our existing client relationships during and after projects.

Technical/Practice Leadership
  • Use any technical, subject matter expertise to mentor technical teams;
  • Analyze complex technical problems and devise new or improved techniques, approaches, and alternative solutions;
  • Provide quality control/quality assurance consistent with Company and Department standards (if knowledgeable) and the requirements of our clients.

Leadership
  • Serve as team captain and cheerleader ensuring the various project and team components are working together toward a unified goal of meeting the Client's needs;
  • Lead, supervise, mentor and monitor Technical Project Managers to achieve the goals and strategies for the Company;
  • Implement effective communication, performance management, as well as identify strategic skills needed to achieve Company, Department, Team, and project goals;
  • Foster a positive environment; engage in Company, Department, and Team meetings routinely, team building efforts, and community involvement.


Requirements

Required qualifications include:
  • Bachelor's Degree in Engineering or equivalent experience
  • Professional Engineer, or ability to obtain registration within six months
  • 7+ years of engineering/industry experience with demonstrated team management experience
  • Self-motivated, engaged, and team-oriented with the ability to work independently under minimal supervision
  • Strong leadership and project management skills as well as excellent interpersonal and negotiation skills
  • Knowledge of contracts, accounting principles, including budgeting and forecasting
  • Execute multiple tasks under tight deadlines and prioritize responsibilities
  • Excellent analytical skills and attention to detail
  • Excellent oral and written communication skills
  • Proven track record of fostering existing client relationships
  • Demonstrate personal investment in your career
  • Energetic, flexible, confident, and forward thinking

About ATAVAS, INC

ATAVAS, INC Careers

Joining ATAVAS, INC presents an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in the recruitment and staffing industry. ATAVAS, INC is renowned for its commitment to excellence, diversity, and leadership in the professional landscape.

Explore Job Opportunities

ATAVAS, INC offers a variety of job opportunities that cater to a range of skills and experiences. Whether you're seeking an entry-level position or a more senior role, ATAVAS, INC is keen on hiring talented individuals who are passionate about shaping the future of employment and staffing solutions.

Internship Programs

Kickstart your career with ATAVAS, INC through its dynamic internship programs. These positions are designed to bridge the gap between academic theories and real-world application, providing hands-on experience that fosters growth and enhances your resume.

Professional Growth and Development

ATAVAS, INC believes in nurturing the potential of its team members through continuous professional development and leadership training. The company supports career advancement with resources and tools that encourage innovation, leadership skills, and professional growth.

Benefits and Culture

ATAVAS, INC is committed to offering competitive benefits and fostering a culture that values teamwork, diversity, and innovation. The company's supportive environment ensures that every team member’s contributions are recognized and that everyone has access to the benefits and training they need to succeed.

Networking and Career Advancement

The professional environment at ATAVAS, INC is ripe with opportunities for networking and career advancement. Team members are encouraged to engage in events and activities that connect them with industry leaders and peers, enhancing their professional networks and opening doors to new career opportunities.

Hiring Process

The hiring process at ATAVAS, INC is designed to be transparent and inclusive, ensuring that all candidates are able to showcase their skills and potential. From the initial resume submission to the final interview, each step is crafted to identify individuals who are not only skilled but also a great fit for ATAVAS, INC’s unique company culture.

Join the ATAVAS, INC Team

Explore the positions currently available at ATAVAS, INC and discover how your talents and aspirations can align with global employment trends. ATAVAS, INC is looking for curious, creative, and solution-driven team players who are ready to make a significant impact in the staffing industry.

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