3+ years in Client Success, Account Management, or Customer Experience; Lead Generation experience is a plus
Proven track record of account growth and a commercial mindset
Strong persuasion and presentation skills, capable of influencing clients and stakeholders
Detail-oriented with a preference for structured work like reporting and documentation
Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition
Understanding of key metrics like NRR, churn, health scores, and customer LTV
Experience with tools like HubSpot CRM, Jira, or Trello
Bachelor's degree required
Responsibilities
Manage a portfolio of strategic accounts to ensure value delivery and growth
Drive adoption of PX's first-party product, building persuasive business cases for clients
Identify upsell opportunities and create quarterly account plans
Run structured client processes including onboarding, renewals, and QBRs
Serve as the escalation point for client concerns, resolving issues effectively
Collaborate with Sales and Product teams to align client goals with platform capabilities
Maintain accurate CRM data and client health reporting
Work with leadership to forecast client growth and manage churn risk
Benefits
Work from offices in Panama or Amsterdam without using vacation days
Comprehensive medical, dental, and vision benefits
Paid Time Off including vacation, personal days, sick days, and floating holidays
Short-term disability coverage
Full Job Description
PX is looking for a commercially minded Client Success Manager to manage and grow a portfolio of high-value client accounts. This is a role for someone who loves the commercial side of client success: spotting growth opportunities, making a persuasive case, and driving adoption of our first-party product.
It is also a role with structure. This is not a job where you are on calls all day. A meaningful part of your week is dedicated to account planning, documentation, reporting, and keeping renewal and onboarding processes running smoothly. If you enjoy the balance of client-facing work and well-organized process work, you will thrive here.
Key Responsibilities
Manage a portfolio of strategic accounts, ensuring value delivery, retention, and growth
Drive adoption and expansion of PX's first-party product across your accounts, building the business case and persuading clients on the value
Identify upsell and growth opportunities and develop quarterly account plans to capture them
Run structured client processes end to end: onboarding, QBRs, renewals, and expansion paperwork
Serve as the point of escalation for client concerns, resolving issues quickly and thoughtfully
Collaborate with Sales and Product to align client objectives with PX platform capabilities
Keep CRM data, account documentation, and client health reporting accurate and up to date
Work with leadership to forecast client growth and manage churn risk
What You Bring
3+ years of experience in Client Success, Account Management, or Customer Experience (Lead Generation experience is a plus)
A commercial mindset with a track record of growing the accounts you manage
Strong persuasion and presentation skills. You can build a compelling deck and influence both clients and internal stakeholders
Comfort with routine and detail. You enjoy structured work like reporting, documentation, and process management, and you do it well
Familiarity with MarTech, AdTech, SaaS, or platform-based customer acquisition models
Strong understanding of metrics such as NRR, churn, health scores, and customer LTV
Familiarity with tools like HubSpot CRM, Jira, Trello, or similar platforms
Bachelor's degree required
We take pride in fostering a culture of respect, trust, transparency, and accountability among our colleagues and business partners. Through our proactive and agile approach, we are constantly anticipating potential success blockers and innovating our technology.
Office Exchange: work from our offices in Panama or Amsterdam without using vacation days
Base Salary: $80,000 - $100,000, commensurate with experience.
Comprehensive Benefits: Medical, Dental, Vision.
Paid Time Off, including Vacation, Personal Days, Sick Days, and Floating Holidays.
