Gartner

Client Success Manager (GBS HR)

Gartner$70K — $101K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of relevant professional or internship experience
  • Strong customer service skills
  • Excellent communication abilities
  • Proficient in collaboration and prioritization
  • Critical thinking and influencing skills preferred
  • Bachelor's degree is preferred

Responsibilities

  • Build and manage relationships with existing clients
  • Engage with clients to understand their business priorities
  • Recommend actions that drive client retention and ROI
  • Onboard new clients and introduce Gartner services
  • Collaborate with internal teams to optimize client value

Benefits

  • World-class benefits and competitive compensation
  • Disproportionate rewards for top performers
  • Flexible hybrid work environment
  • Generous paid time off
  • 401k match up to $7,200 per year
  • Opportunity to purchase company stock at a discount
Full Job Description
What you will do:
  • Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
  • Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
  • Onboard new clients introducing their purchased Gartner services and capabilities
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients


What you will need:
  • 3+ years relevant professional and/or internship experience
  • Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
  • Bachelor's degree preferred


#LI-PK1

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 70,000 USD - 101,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

Job Requisition ID:88221

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About Gartner

Gartner, Inc. is a research and advisory company that provides information, advice, and tools for leaders in IT, finance, HR, customer service and support, legal and compliance, marketing, sales, and supply chain functions. The company operates in more than 100 countries and has over 16,000 employees. Gartner was founded in 1979 and is headquartered in Stamford, Connecticut.
Learn more about Gartner
Size
16,600 employees
Market Cap
$26.4 billion
Industry
Net Income
$266.7 million
Founded
1979
5 Year Trend
+14.1%
Revenue
$4 billion
NASDAQ

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