About the RoleAs
Client Success Manager, Enterprise, you'll ensure a seamless client experience by guiding health system IT teams and end-users through the successful launch and adoption of our Enterprise clinical workflow tools. Your role is key to drive client satisfaction and end user engagement.
- Lead clients through a successful implementation, from onboarding to product configuration and support.
- Collaborate cross-functionally to align client needs with internal workflows, ensuring a smooth launch.
- Conduct kickoff meetings and implementation calls, with a focus on scaled account management for a high-volume client base post-onboarding.
- Develop and maintain project timelines for both clients and internal teams.
- Provide training, user documentation, and educational resources in partnership with Marketing.
- Serve as the internal client advocate, ensuring deadlines and requirements are met.
- Build strong relationships with key stakeholders to drive product adoption.
- Track engagement metrics and demonstrate ROI to clients through strategic positioning.
- Coordinate with Support, Product, and Marketing teams to address client needs and resolve issues proactively.
- Partner with Relationship Management to facilitate seamless contract renewals.
Location: Remote, United StatesWhat We're Looking ForWe're excited to meet candidates who have many of the following qualifications:
- 4+ years of client-facing experience in the healthcare industry
- Strong communication, customer service, and presentation skills.
- Excellent attention to detail and analytical thinking.
- Quick learner with problem-solving skills and the ability to work independently.
- Comfortable in a fast-paced, evolving environment.
- Process improvement mindset.
- Experience managing technical implementations, such as SSO integration.
CompensationThe anticipated total compensation for this role is
$90,667 - $137,520 depending on factors such as experience, skills, location, and internal equity.
Our total compensation package may include:
- Base salary
- Equity (where applicable)
- Annual bonus or incentive compensation (where applicable)
Specific compensation details will be discussed during the interview process.
BenefitsIn addition to competitive compensation, Doximity offers a comprehensive benefits package for full time employees. Some of our offerings include:
- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible paid time off and company holidays
- Paid parental leave
- Professional development and learning opportunities
- Wellness and mental health resources
- Remote work support and home office stipend (where applicable)
