Bachelor's degree in business or healthcare administration
Proven experience in Account Management or a related role
Strong communication and interpersonal skills
Ability to articulate complex concepts
Strong analytical and problem-solving skills
Excellent time management and organizational skills
Preferred industry certification such as CHES
Responsibilities
Lead successful implementation of EHE program
Work with stakeholders to develop client-specific programs
Establish and deliver reporting requirements
Manage daily operations of assigned accounts
Accountable for client satisfaction and retention
Strategically plan and manage wellbeing initiatives
Identify and recommend engagement tactics for program participation
Benefits
Medical, dental, vision, life, and disability insurance
Employer-matched 401(k) plan
Professional development reimbursement
Employee access to preventive exams and services
Gym reimbursement/Fitness bonus
Full Job Description
What we're looking for:
We're seeking a strategic Client Success Manager to serve as the primary day-to-day contact for a portfolio of client accounts, overseeing all deliverables and ensuring seamless execution of wellbeing initiatives that support each client's health management goals.
The Client Success Manager will develop and execute account plans to meet client goals and ensure satisfaction and retention. These may include, but are not limited to, driving engagement in prevention activities which are ultimately aimed to reduce healthcare costs, improve employee morale, and improve retention and overall wellbeing. Ideal candidates are passionate about wellbeing, client engagement, data analysis and preventive health. We need individuals who are solution-focused and adept at overcoming obstacles in a fast-paced, agile, dynamic environment.
In this role, you will:
Lead the transparent and successful implementation of EHE program
Work with stakeholders (internal and external) to further develop the EHE program to meet overall needs of the client
Establish reporting requirements and report delivery
Manage the day-to-day operations of assigned accounts and coordinate with internal departments to ensure that client needs are met
Be accountable for satisfaction and retention of clients
Work strategically with clients in the planning, development, implementation and management of wellbeing initiatives based on analytic insights
Identify opportunities to embed wellbeing into the environment and culture in new ways and recommend engagement tactics to increase program participation
What the role requires:
Bachelor's degree in business, healthcare administration or a related field
Proven experience as an Account Manager or in a similar role
Strong communication and interpersonal skills with the ability to develop and maintain positive relationships with clients and internal stakeholders
Ability to understand and articulate complex concepts and solutions to maximize the client and patient experience
Strong analytical and problem-solving skills
Excellent time management and organizational skills to manage multiple priorities
Consultative disposition and constructive curiosity into all facets of a client's business
Overall passion for health and wellbeing with a genuine commitment to represent a product that improves the lives of its users
Skilled at fostering strong client relationships and prioritizing key accounts
Strong computer and software application skills including PowerPoint and Excel
Ability to travel up to 20%
What we offer:
Competitive salary
Medical, dental, vision, life, and disability insurance
Employer-matched 401(k) plan
Professional development reimbursement
Employee access to our preventive exam and services
Gym reimbursement/Fitness bonus
The salary range for this role is $80,000 - $110,000 and is determined by a number of factors including the candidate's experience, qualifications and skills.
