The RoleThis is not a traditional "CSM" role. Our Implementation team owns onboarding. We're looking for someone passionate about account management to take full ownership of the client relationship post-handoff, driving adoption, solving day-to-day problems, and ensuring clients get real value from Rebar in their workflows.
You'll be part operator, part problem-solver, part product feedback loop. You'll work directly with clients, the CX team, Sales, Product, and Engineering to ensure our software works in the real world and keeps improving.
This role is high-intensity, high-ownership, and high-upside. If you're looking for a highly structured, low-pressure CS role, this is not it.
What You'll Do- Act as a product expert and trusted advisor for our clients, from individual users to key stakeholders
- Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Maintain the client management section of our CRM and ticketing/messaging systems
- Drive proactive outreach to engage clients, improve user experience, and support account growth and contract renewals
- Use data to identify trends, improve user experience, drive product adoption, and reduce churn
- Manage client expectations and escalations with strategic tact and urgency
- Help design and document scalable client success playbooks
A typical day might include:- Responding to 25+ inbound messages and emails with product questions
- Conducting five video calls with clients to gather feedback and drive adoption
- Demoing a new feature for a key account
- Running remote training sessions for new clients or branches
Who You Are- You love people and take pride in delivering an exceptional client experience
- You're proactive, confident on calls and video, and work well under pressure
- You can juggle multiple priorities and thrive in a fast-paced environment
- You have 2+ years of experience in customer success, account management, or tech sales
- Bonus points if you have:
- Startup experience (01 or 10100 growth), ideally in construction tech
- B2B SaaS experience, especially in construction or legacy industries
- Hands-on experience with in-person client implementations
- You're comfortable with technical products and have strong commercial instincts
Compensation & Benefits- Competitive salary based on experience
- Equity: meaningful grant, aligned with your background
- Benefits: medical, dental, vision
- Perks: free lunches and dinners
This is a full-time, on-site role in NYC's Flatiron District, steps from Madison Square Park and Union Square.
