Client Success ExecutiveTHE OPPORTUNITYGreat client relationships are built on more than great service. They're built on trust, results, and consistently showing clients that you understand what matters to them.
As a Client Success Executive, you'll own a portfolio of client relationships and help ensure each client gets meaningful, measurable value from their partnership with us. You'll be part strategic advisor, part relationship builder, and part problem solver.
You'll get to know your clients' businesses, understand what success looks like for them, and connect the right people, solutions, and insights to help them get there. You'll also identify opportunities to deepen relationships, increase adoption, support renewals, and grow the business.
If you love building relationships, solving problems, demonstrating value, and growing a book of business, we'd love to meet you.
WHAT YOU'LL MAKE HAPPEN- Build trusted relationships. Own day-to-day client relationships and establish credibility with stakeholders from working teams through executive leadership.
- Make our value visible. Understand each client's goals and connect our solutions, results, and outcomes to what matters most to their organization.
- Drive engagement and adoption. Help clients get the most from their partnership through proactive engagement, education, best practices, and ongoing support.
- Grow the partnership. Identify opportunities to expand accounts through additional solutions and services that create meaningful client value.
- Protect retention. Monitor client health, identify risks early, address concerns, and demonstrate continuous value throughout the renewal cycle.
- Build the game plan. Develop strategic account plans aligned with client priorities, retention goals, and growth opportunities.
- Use the data. Track adoption, satisfaction, NPS/CSAT, revenue growth, and other key indicators to identify risks and opportunities.
- Be the client's advocate. Partner across Sales, Product, Marketing, Support, and other teams to solve problems, share client feedback, and deliver a seamless experience.
YOU MIGHT BE A GREAT FIT IF...You know client success is about more than being responsive. You understand the business behind the account and are comfortable having thoughtful conversations about performance, challenges, opportunities, and growth.
You bring:
- A bachelor's degree in business or a related field, or equivalent practical experience.
- 5-7+ years of experience in client success, account management, consulting, sales, or a similar client-facing role.
- A successful track record managing and growing a portfolio of mid-sized or complex client relationships.
- Experience driving client outcomes, satisfaction, retention, renewals, and revenue growth.
- Strong relationship-building, communication, and presentation skills, including confidence working with executive stakeholders.
- Experience coordinating complex client needs across multiple internal teams.
- A commercial mindset with the ability to recognize opportunities where additional solutions can create value.
- Strong analytical and problem-solving skills, plus experience using CRM or client success platforms.
- The ability to travel as needed based on client needs and a commitment to protecting company, client, and member data.
WHAT'S IN IT FOR YOUWe want our people to feel supported at work and outside of it.
- Compensation: Competitive base pay, incentive plans, and employee referral bonuses.
- Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, CirrusMD services, and more.
- Retirement: 401(k) with up to a 4% employer match and full vesting from day one.
- Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Up to $5,250 annually in tuition reimbursement, continuing education support, paid training, and leadership development.
- Culture: A people-first environment focused on collaboration, inclusion, community, and making a meaningful difference through the work we do.
READY TO JOIN US?Here's what you can expect from our hiring process:
Application - Assessment (if needed) - Interviews - Offer - Background Check - Start Your Career!
A FEW THINGS TO KNOWCurrent Associates: Already part of the team? Apply internally through Lever.
Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.
Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.
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What's in it for you:- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!
What you should know:- Internal Associates: Already a Healthcare Warrior? Apply internally through Lever
- Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.
- Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.
- Compensation Ranges: Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate's unique combination of experience and qualifications related to the position.
Reasonable Accommodation:Should you require reasonable accommodation(s) to participate in the application/interview/selection process, or in order to complete the essential duties of the position upon acceptance of a job offer, click here to submit a recruitment accommodation request.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @quantum-health.com. Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment. If you believe you've encountered a recruiting scam, report it to the Federal Trade Commission and your state's Attorney General.
