Position Overview:As a Client Success Executive you will act as a senior liaison between TrueScripts and our clients. You will leverage your expertise to drive business growth by ensuring client renewal and retention.
Role and Responsibilities- Lead the strategic account team (including client success, clinical, and data analytics) as the quarterback with full ownership of client satisfaction and service delivery.
- Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
- Oversees execution of communication plan
- Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills.
- Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
- Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
- Expert knowledge and understanding of TS proprietary programs.
- Executing client renewals by building lasting relationships with key client stakeholders.
- Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc.
- Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
- Lead client meetings, lunch & learn meetings, etc.
- Work directly with your POD to adjust plan parameters as directed by the client/broker.
- Work directly with your POD to oversee the onboarding process involving the client, broker, TPA, and data vendor.
- Participate in introductory/enrollment meetings with employees.
Requirements
- 5+ years of Account Management experience within the PBM industry. Equivalent client-facing health/benefits experience such as benefit consulting, brokers, or TPAs will be considered.
- Experience in management of employer groups or health plan accounts preferred.
- Must possess a valid and current driver's license.
- Ability to travel up to 25% of the time if needed.
- Client-facing presentation experience preferred.
- Capable of interfacing with TrueScripts clients and owners and providing solutions to problems.
- Must be proficient in all Microsoft Office Products.
- Need to be flexible and work as a team player.
- Demonstrates strong attention to detail.
- Ability to prioritize and have good organizational skills.
- Ability to perform multiple tasks at one time.
- Ability to communicate and work under stress effectively while always maintaining confidentiality.
- Need to be self-motivated and work with little supervision.
- Need to be adaptable and have different responsibilities given periodically.
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