Client Success Executive

We are looking for a Client Success Executive to be based at our San Bernardino, CA location reporting to the Senior VP of Client Experience. The salary is $80,000 - $85,000 Job Summary The Client Success Executive is the primary liaison between Staci and its customers for service-based interactions and transactions. As the principal contact and relationship holder for key single and multi-facility accounts, the Client Success Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership. Responsibilities: • Work directly with the Operations management and implementation teams for new customer and product implementation • Participate in status update calls and providing input from the client services perspective • Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable • Assist with the development, implementation, and direction of Amware's programs, policies, procedures, and guidelines to ensure efficiency and compliance • Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process • Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings • Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc. • Ad hoc reporting/work as directed by manager Knowledge, Skills, Abilities: Knowledge: • Presentation technology • Business and Financial implications of decisions Skilled In • Project Management, Quality Management • Microsoft Office (advanced Excel) • Supervising a team of Customer Success Representatives Ability To • Proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership • Articulate presentation of ideas • Learn our proprietary order/warehouse management system, as well as customer specific systems and related programs to ensure that customer's inventory is managed properly • manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments • identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions • communicate orally and in written form in a professional manner at all times with end users, customers, vendors and teammates, including senior management • Align work with strategic goals Selective Preference: The ideal candidate will have 4-6 years of account management or business to-business customer service experience, ideally within a multi-client warehousing environment Benefits Full benefit package including Health, 401k, Dental, Vision Our House Rules SHOOT STRAIGHT Tell it like it is. No exceptions. OVER-DELIVER Go above and beyond. Every day. OWN IT Take pride in your work. Be accountable. STAY SAFE Be vigilant. Work safely, always. HAVE FUN Enjoy the ride.