5+ years in Client Success/Management in healthcare revenue cycle
Strong attention to detail and organizational skills
Proven consultative approach and persuasive communication
Ability to manage ambiguity and prioritize initiatives
Highly developed interpersonal and conflict management skills
Self-starter with high initiative
Responsibilities
Build and manage professional relationships with clients
Ensure multi-level relationship maintenance within client organizations
Provide insights for consistent account placements
Identify and coordinate cross-selling opportunities
Organize client training based on needs assessment
Resolve escalated client issues and complaints
Conduct performance and executive business reviews with clients
Analyze trends and report on key performance indicators
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Matching 401k
Paid Time Off
Wellness Program
Advancement Opportunities
Full Job Description
Job Type
Full-time
Description
The Client Success Director is responsible for the holistic relationship management of their assigned clients. The Director is expected to build relationships with their client's decision markers and influencers, understand their business goals, objectives, and problems to collaborate with internal colleagues from Client Success, Sales, Operations, Implementation, Marketing, etc. to serve the needs of their clients and support their success. This role is accountable for client satisfaction, client outcomes and value realization and measured on client retention, expansion, cross-sale referral generation and other management business objectives (MBOs) to support the needs of the business.
Key Responsibilities
Build and manage ongoing professional relationships with clients and stakeholders
Ensure we maintain relationships at multiple levels within the client
Provide insights to help drive consistent account placements from assigned clients
Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
Communicate with clients to resolve escalated processing/protocol issues
Conduct performance reviews and executive business reviews with clients, onsite preferred
Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
Analyze trends and report on key performance indicators
Identify and assess client needs to exceed expectations
Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
Maintain HIPAA certification and compliance
Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)
Creates process for obtaining information and resolving issues with client
All other duties as assigned to maintain company standards and client protocols
Performs other related duties as assigned
Requirements
Strong attention to detail with ability to organize and manage multiple priorities and projects, work to tight timeframes and achieve exceptional outcomes
Ability to multi-task in a fast-paced evolving work environment with fluctuating priorities and deadlines
Proven ability to use a consultative approach and persuasive communication with stakeholders
Ability to prioritize initiatives based on the evolving financial needs of the company, making consistently strategic recommendations to company leadership
Ability to work in and manage ambiguity, including dealing effectively with issues that do not always have a process, system, or solution in place
Demonstrate alignment to our company's values
Highly developed oral and written interpersonal, communication, negotiation and conflict management skills and the ability to work effectively with other people
Self-starter with high initiative
Education and Experience
Bachelor's degree required
Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required
Technical skills using MS Office applications (Word, Excel, Power Point) required
Executive presence and presentation skills required
Benefits
At Aspirion we invest in our employees by offering a full benefits package, including:
Health
Dental
Vision
Life insurance
Matching 401k
Paid Time Off
Wellness Program
Competitive Salaries
Advancement Opportunities
Salary Description
$125000 a yr
About Infinia ML
Infinix Mobile is a Hong Kong-based smartphone company founded in 2013 by Transsion Holdings. The company has research and development centres sprawling between France and Korea and designs its phones in France. Infinix mobile phones are manufactured in France, Bangladesh, Brazil, Korea, Hong Kong, China, India and Pakistan and are available in Asia and in about 30 countries in the Middle East and Africa, including Morocco, Bangladesh, Kenya, Nigeria, Egypt, Iran, Iraq, Pakistan, Cameroon and Algeria.
Infinix Mobile became the first smartphone brand manufacturing in Pakistan. The company keeps growing its investment to contribute to boost its production.
In 2017, Infinix Mobile gained market shares in Egypt, rising to third place after Samsung and Huawei.
On 8 May 2018, Infinix Mobile Nigeria signed an endorsement deal with David Adedeji Adeleke as the 2018 Nigerian Mobile Brand Ambassador.
On 25 June 2020, Infinix Mobility announced the first range of smart TVs to the Nigerian electronics market.
Infinix was the main sponsor of the Indian Super League side Mumbai City FC during their 2017–18 season.
