Client Success & Contract Renewal Manager

Description

Quantum Sky is seeking a proactive and client-focused Client Success & Contract Renewal Manager to oversee our high-value client portfolio. In this dual role, you will be responsible for protecting and growing annual recurring revenue across a dedicated portfolio of approximately 45 enterprise contracts representing over $20M in annual recurring revenue.

 

By partnering closely with our clients to ensure they fully leverage our service offerings, you will proactively drive customer satisfaction, secure on-time renewals, and identify strategic upsell opportunities that align with their business objectives.

 

Responsibilities:

 

Contract & Renewal Management

• Own the end-to-end contract renewal lifecycle for a portfolio of ~45 high-value accounts, ensuring a high retention rate and minimizing churn.
• Track critical renewal dates, initiate early renewal discussions, and negotiate contract terms, pricing, and service-level agreements (SLAs).
• Partner with legal, finance, and executive leadership to finalize contract amendments and ensure seamless administrative transitions.

Customer Advocacy & Relationship Management

• Serve as the primary, trusted advisor for assigned clients, championing their needs internally and fostering long-term strategic partnerships.
• Conduct regular business reviews (QBRs) to measure client satisfaction, evaluate service adoption, and demonstrate ongoing return on investment (ROI).
• Educate clients on our full suite of services, ensuring they extract maximum value from their current engagements.

Upsell & Growth Strategy

• Identify, qualify, and cultivate expansion and upsell opportunities within existing accounts based on client growth goals and evolving needs.
• Collaborate with sales and product teams to design tailored solution proposals that seamlessly scale client services.
• Monitor account health metrics to proactively spot risks, address bottlenecks, and turn potential churn points into growth opportunities.

Qualifications

Required:

• Experience: 5+ years of experience in account management, customer success, or contract negotiations, preferably within B2B SaaS, enterprise tech, or high-value professional services.
• Financial Acumen: Proven track record of successfully managing high-value portfolios ($15M+ total portfolio value) with complex renewal cycles.
• Communication Skills: Exceptional verbal, written, and presentation skills with the ability to build rapport with C-suite stakeholders.
• Problem-Solving Ability: A strong customer-first mindset combined with a strategic approach to negotiation, objection handling, and cross-selling.
• Education: Bachelor’s degree in business administration, communications, or a related field (or equivalent practical experience).

About Quantum Sky

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between $120,000-$130,000. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.