3+ years of legal admin, paralegal, compliance, or settlement experience preferred
Bachelor's or advanced degree in Legal Studies, Business Administration, or related field
Proven success in leading complex, multi-stakeholder projects
Proficiency in Microsoft Office and project management platforms
Experience in mentoring and developing project teams
Expertise in data workflows and legal technology
Responsibilities
Lead full project lifecycle from planning to delivery, aligning with client objectives
Translate complex client requirements into scalable project plans
Manage service delivery relationships for strategic client accounts
Represent Client Services in high-level discussions to influence decisions
Supervise, coach, and manage performance of Project Managers and team members
Champion collaboration across departments for seamless execution
Oversee quality assurance and departmental processes for accuracy and compliance
Drive project forecasting and financial stewardship for operational efficiency
Benefits
Remote work flexibility
Opportunities for professional development and mentorship
Participation in enterprise-wide strategic initiatives
Access to innovative tools and technologies
Potential for annual bonus based on performance
Full Job Description
Job Description: Job Summary:
The Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence. The Senior PM requires advanced leadership, cross-functional collaboration, and deep expertise in legal operations and project delivery.
Essential Job Responsibilities
Project Leadership & Execution:
Lead the full project lifecycle-from strategic planning through delivery-ensuring alignment with client objectives, internal standards, and resource optimization.
Translate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.
Client Relationship Management:
Own the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.
Represent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.
Team Leadership & Mentorship:
Provide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.
Conduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.
Champion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.
Participate in enterprise-wide strategic initiatives and contribute to the development of global best practices.
Process Improvement:
Oversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.
Lead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.
Financial Oversight:
Drive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.
Oversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.
Qualifications & Characteristics
Required Qualifications
7+ years of project management experience.
oFor External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.
Bachelor's or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.
Proven success leading complex, multi-stakeholder projects and managing strategic client relationships.
Proficiency in Microsoft Office and project management platforms.
Experience mentoring and developing project teams.
Expertise in data workflows, document review processes, and legal technology
The Compensation range for this role is $120,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.
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#1100 Epiq eDiscovery Solutions, Inc.
Your specific salary will be determined based on several factors:
Location-based market rate for the role
Your abilities in relation to the job specification
Performance during screening and interview
Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
About EPIQ Systems
Epiq Systems is a global provider of technology-enabled solutions for the legal industry. The company offers a wide range of services, including eDiscovery, document review, bankruptcy, and class action administration. Epiq Systems serves law firms, corporations, and government agencies around the world. The company was founded in 1988 and is headquartered in Kansas City, Kansas.
