As a Client Services Manager, you will own post-sale relationships for a portfolio of clients within our growing customer base. You'll serve as a trusted strategic partner and extension of each client's marketing team, including working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, etc.). You will combine strong relationship management with insight-led thinking and a deep understanding of your clients' businesses and TV advertising strategy. This role is also highly cross functional and you will work closely with internal teams, including Media Buying, Engineering, and Data Science, to ensure client goals are met, campaigns are optimized, and value is consistently delivered.
Responsibilities:- Own post-sale relationships for a defined portfolio of mid-market client accounts, acting as the primary point of contact and trusted strategic advisor
- Build and maintain strong client relationships by understanding business objectives, identifying both known and unknown needs, and delivering proactive recommendations generating measurable outcomes
- Partner closely with the Media Buying team on a weekly basis to ensure successful execution, optimization, and scaling of TV campaigns
- Develop deep expertise of Tatari's platform, methodology, and measurement approach, and leverage internal subject matter experts to help clients prioritize and solve problems
- Translate performance data into clear, compelling insights and recommendations for clients
- Present confidently to senior client stakeholders and guide strategic discussions
- Travel up to ~10% to spend time with clients and strengthen relationships, including occasional in-person meetings with executive stakeholders
Qualifications:- Bachelor's degree from a four-year institution; preferably in Marketing, Economics, Statistics, or Business Administration
- 2+ years of linear and streaming TV experience in post-sale account management, client services, or customer success roles, with exposure to senior or C-level stakeholders
- Strong organizational skills and attention to detail, with the ability to manage multiple clients and priorities effectively
- Ability to tell a clear story with data and translate insights into actionable recommendations
- Comfortable explaining technical concepts to non-technical audiences
- Strong presentation, communication, and active listening skills-you come prepared and engaged in every client interaction
- Able to collaborate effectively with both technical teams (e.g., engineers, data scientists) and marketing stakeholders
- Consultative mindset-you are not a salesperson, but a strategic partner
- Curiosity and desire to learn, with particular emphasis for AI
- Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities
Benefits:- Competitive salary ($80,000K-110,000K/annually)
- Equity compensation
- Health insurance coverage for you and your dependents
- 401K, FSA, and commuter benefits
- $150 monthly spending account
- $1,000 annual continued education benefit
- $500 Newbie Productivity Perk
- Unlimited PTO and sick days
- Monthly Company Wellness Day Off
- Snacks, drinks, and catered lunches at the office
- Team building events
- Hybrid RTO of 2 days per week in office.
#LI-HYBRID
