Primary location: Chicago, Illinois - This position is responsible for teams based in Gilberts and Chicago and requires regular on-site presence.
Relocation offered: Yes
Employment status: Full-Time
Travel: 11%-25%
Non-compete: No
The estimated base salary range for this role is $120,000 to $165,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors
Reporting to the National Sales Director, the Construction Services Manager leads the construction services function, including estimating, project coordination, and project management. The role is accountable for delivering accurate quotes, efficient order execution, exceptional customer experience, and profitable growth through effective leadership, performance management, process improvement, and cross-functional collaboration. This position oversees estimating, project coordination, and project management teams, establishes operational standards and performance metrics, and drives continuous improvement initiatives that enhance service levels, operational efficiency, and business results across the Architectural Specialties network.
What9;s in it for you!- Drive business growth and operational excellence.
- Influence strategy across Sales, Operations, and Design.
- Develop and mentor teams while building future leaders.
- Take on a high-impact leadership role with growth potential.
What You9ll DoConstruction Services Leadership
- Leads estimating, project coordination, and project management functions to support profitable growth and customer satisfaction.
- Establishes performance objectives and implements corrective actions to improve operational effectiveness and team performance.
- Provides leadership, coaching, and development to supervisors and team members while fostering a culture of accountability, collaboration, and continuous improvement.
- Analyzes business, sales, and operational data to identify trends, recommend actions, and support informed decision-making.
- Partners with Sales, Operations, Product Development, and Design teams to improve processes and customer outcomes.
- Resolves complex customer, project, and operational issues to support long-term customer retention and business success.
Estimating, Quoting & Pricing
- Directs estimating and quoting activities to ensure timely, accurate, and competitive customer proposals.
- Maintains estimating standards, pricing tools, and quoting processes that support margin objectives and operational consistency.
- Reviews and improves estimating workflows to reduce errors, improve responsiveness, and enhance customer satisfaction.
- Provides technical leadership by interpreting architectural drawings, identifying project risks, and recommending product solutions for commercial construction applications.
- Supports new product launches by ensuring pricing tools, estimating processes, and documentation are developed and maintained.
Project Coordination & Management
- Oversee project coordination and management activities to ensure projects are executed efficiently and meet customer expectations.
- Manage project workload, balancing resource allocation and service-level performance through reporting and operational dashboards.
- Drives improvements to customer experience, order execution, communication processes, and project delivery standards.
- Partners with manufacturing and operational teams to support effective Sales & Operations Planning (S&OP) processes.
- Designs and implements scalable business processes, tools, and organizational practices that support growth across the business.
Supervisory Responsibilities- Direct reporting relationships include:
- Estimating Team Supervisors (1-2) and Estimates staff
- Project Coordination Supervisors (1-3) and Project Coordination and Management staff
Travel: Minimal; up to 10%. This role will split time between Gilberts (Estimates) and Chicago (Mart).
What will make you successful- Strong leadership, communication, coaching, and relationship-management skills.
- Demonstrated ability to lead teams, manage performance, and drive accountability through measurable results.
- Strong analytical and problem-solving skills with the ability to interpret business, financial, and operational metrics.
- Excellent organizational, project management, and prioritization skills in a fast-paced environment.
- Working knowledge of commercial construction, architectural products, specification sales, distribution channels, and project-based business models.
- Ability to interpret architectural drawings, project specifications, and technical documentation.
- Experience managing quoting, estimating, project coordination, customer service, or order management functions.
- Proficiency with CRM platforms, sales analytics tools, and Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint. NetSuite is preferred, but not required.
- Ability to identify operational risks, develop solutions, and implement process improvements that enhance efficiency and customer experience.
- Demonstrated ability to build strong cross-functional partnerships and influence outcomes across multiple business functions.
Qualifications- Bachelor9s degree in business, construction management, engineering, architecture, or a related field required; equivalent combination of education and experience will be considered.
- High School Diploma/GED required.
- Minimum 5 years of progressively responsible experience in estimating, project coordination, customer service, sales operations, construction services, or a related field.
- Prior leadership experience managing customer-facing, project-based, or operational support teams required.
- Experience supporting commercial construction, architectural products, specification sales, or related industries preferred.
- Demonstrated success leading process improvement initiatives and driving operational performance.
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