OverviewPraxis Packaging is growing its New Jersey location!!! We are seeking an experienced Client Services Manager to join our Team at our Production Facility in Randolph, NJ. This is a high visibility role that is critical to our success! The Client Services Manager will lead and develop our Client Services Team. This is a “working manager” role that will oversee 2-3 employees and must balance leadership responsibilities with direct ownership of key customer accounts. Keys to this role will be strong leadership skills, outstanding customer service/relationship abilities, strong project management/organization/prioritization skills and a solid background in the pharmaceutical industry.
- Salaried role with a targeted annual pay of $100,000 - $130,000.
- Benefits include medical, dental, vision, 401k match, paid Vac/Holidays, life insurance, etc.
- Growing company with excellent opportunity to make an impact!
Responsibilities
Essential Functions and Responsibilities:
- Lead the Customer Service Team to ensure customer satisfaction.
- Act as internal and external liaison for customers in support of sales and operational activities.
- Ensures all aspects of customer requirements are communicated clearly and timely to other groups to ensure prioritization and completion of customer orders.
- Directly supervise 2-3 Account Manager/Customer Service professionals.
- Maintain constant communication with customer base through phone, e-mail, and personal visits.
- Review sales invoices for completion and collection, work with Finance to ensure proper billing and payments.
- Ensure continuous training for the Account Management team throughout customer base.
- Develop standards to assist with training on customer accounts.
- Develops and/or modifies internal policies to maximize service levels to customers as needed.
- Reviews daily workload against scheduling priorities.
- Ensure the timely receipt of orders and entry into the computer system.
- Handle all customer calls; respond professionally to inquiries and special requests from customers.
- Review individual quote/Purchase Order per the customers pricing structure. As needed, participate as a member of the quote team.
- Work closely with Master Scheduler and Operations to ensure schedule and job completion meets customer needs.
- Monitor inventory and purchasing as needed on all Praxis supplied materials and all customer supplied inventories, establishing customer specific requirements.
- Meet with customers on new projects, changes to current procedures, and schedule prioritizing.
- Complete purchase order requests for materials needed for customer Purchase Orders.
Qualifications
Education, Skills & Experience Required:
- Bachelors Degree or equivalent combination.
- 3-5 years of similar experience in a leadership role in the pharmaceutical or related industry.
- 3-5 years9 experience as a supervisor with direct reports.
- Excellent customer service skills.
- Proficiency with MS Office programs: Word, Excel, and Outlook, required.
- Working knowledge of Enterprise Resource Planning (ERP) related software, preferred
Pay RangeUSD $100,000.00 - USD $130,000.00 /Yr.
