Overview
Client Services Account Manager - Workers' Compensation
Location: Las Vegas, Nevada
Schedule: Hybrid schedule; initial training conducted onsite during first 30 days
Salary Range: $85,000 - $115,000
Job SummaryCCMSI is seeking a Client Services Account Manager - Workers' Compensation to serve as the primary relationship manager and trusted advisor for key client accounts. This role combines strategic client partnership, stewardship reporting, audit management, and service oversight to help clients achieve successful workers' compensation program outcomes. As an employee-owner, you'll play a direct role in strengthening client relationships, driving service excellence, and delivering measurable results.
Responsibilities
We're looking for someone who thinks like an owner, not just an account manager. The ideal candidate takes accountability for client outcomes, proactively identifies opportunities for improvement, and builds long-term partnerships based on trust, transparency, and measurable performance.
- Manage client service expectations and maintain strong client relationships.
- Conduct regular client meetings and stewardship discussions.
- Review and address audit findings, deficiencies, and service opportunities.
- Generate, analyze, and communicate iCE reporting and account performance data.
- Monitor account activity and identify opportunities for process improvement.
- Collaborate with internal teams to support client goals and service commitments.
- Prepare and present client-facing reports and operational updates.
- Travel as needed to support client relationships and business objectives.
Qualifications
Required:
- Demonstrated experience managing client relationships and service expectations.
- Strong verbal, written, and interpersonal communication skills.
- Ability to review reports, identify trends, and communicate findings effectively.
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office applications.
- Ability to work effectively with clients located throughout Nevada.
Nice to Have:
- Experience generating operational, stewardship, or client performance reports.
- Experience supporting audits or corrective action initiatives.
- Knowledge of risk management, claims administration, insurance, or third-party administration environments.
- Experience driving client satisfaction initiatives.
How We Measure Success
- Strong client satisfaction and relationship management.
- Timely completion of reporting, meetings, and account deliverables.
- Effective resolution of audit findings and service concerns.
- Consistent communication with clients and internal partners.
- Accurate reporting and actionable account insights.
- Successful support of client retention and growth objectives.
Why You99ll Love Working Here
- 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
- Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
- Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
- Career growth: Internal training and advancement opportunities
- Culture: A supportive, team-based work environment
This is where we shine, and we hire adjusters who want to shine with us.
Compensation & Compliance
The posted salary reflects CCMSI99s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Our Core ValuesAt CCMSI, we believe in doing what99s right94for our clients, our coworkers, and ourselves. We look for team members who:
- Lead with transparency We build trust by being open and listening intently in every interaction.
- Perform with integrity We choose the right path, even when it is hard.
- Chase excellence We set the bar high and measure our success. What gets measured gets done.
- Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
- Win together Our greatest victories come when our clients succeed.
We don99t just work together94we grow together. If that sounds like your kind of workplace, we99d love to meet you.#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA #InsuranceCareers #AccountManager #ClientServices #NevadaJobs #HybridJobs #IND123
