The Client Service Representative (CSR) is responsible for delivering exceptional client support to ensure a seamless and positive experience for clients and internal stakeholders. This role is an essential member of the advisory team, acting as a trusted liaison between clients and the firm. The CSR ensures smooth execution of administrative and operational tasks, while contributing to a white-glove client experience tailored to the complex needs of high-net-worth and ultra-high-net-worth individuals and families.
Primary Responsibilities: - Manage Custodial & Vendor Relationships
- Set up new client accounts
- Salesforce data management
- Manage financial accounts
- Mobile check deposit
- Client escalation management
- Account cancellation process and household cancellation process
- Change of ownership process, ensuring deadlines are met
- Act as the first point of contact for clients, addressing inquiries and providing support via phone, email, and in-person interactions
- Assist clients with account-related requests, including account openings, transactions, and updates to personal information
- Process client paperwork, ensuring accuracy and compliance with regulatory requirements
- Prepare client reports and documentation for meetings, ensuring timely delivery of materials
- Collaborate with financial advisors and other team members to resolve client issues and enhance the overall client experience
- Monitor client account activity and communicate any relevant changes or updates to clients
- Conduct follow-ups with clients to ensure their needs are met and to gather feedback on services provided
- Assist in the onboarding process for new clients, guiding them through the necessary paperwork and procedures
- Stay informed about firm products and services to effectively communicate offerings to clients
- Perform other duties as assigned, contributing to a collaborative and high-performance team environment
Knowledge Skills and Abilities: - Basic knowledge of wealth management principles, investment products, and financial planning strategies
- Strong interpersonal skills with the ability to build and maintain relationships with clients and team members
- Excellent problem-solving skills and a proactive approach to addressing client needs
- Attention to detail and accuracy in all client interactions and documentation
- Ability to work independently as well as collaboratively in a team-oriented environment
- Strong time management skills, capable of prioritizing tasks and meeting deadlines
- Commitment to maintaining confidentiality and professionalism in all client interactions
- Willingness to learn and grow within the wealth management industry
Minimum Qualifications:
- Bachelor's degree in Finance, Business Administration, Economics, or a related field is preferred
- 1-3 years of experience in client service, customer support, or a related role within the wealth management or financial services industry
- Experience working with Charles Schwab is preferred
- Basic understanding of investment products, financial markets, and wealth management principles
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with CRM software
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively
- Excellent verbal and written communication skills, with a strong focus on client service
Competencies: - Teamwork
- Adaptability
- Results-Oriented
- Organizational Skills
- Technology Skills
- Accountability
Pay Information:This position is non-exempt and is paid according to the laws of the State of California. The pay range for this position is $78,600 - $85,800 USD per year. We are required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
