Location: This is a hybrid position based in Boise, Idaho. Work at client headquarters 3-4x a week may be required.
As a Client Partnership Manager, you are more than an account manager-you are a strategic partner and trusted advisor to our clients. Your role is to deeply understand their business, provide tailored solutions, and ensure their branded uniform, apparel, & promotional items programs run seamlessly.
You take a proactive approach, identifying challenges before they arise and delivering insights that help clients optimize their programs. Your expertise transforms uniform programs into effortless, cost-effective solutions that support business operations and enhance employee experience.
Managing a $5M+ portfolio, you lead program execution across multiple locations, ensuring every client receives exceptional service, data-driven recommendations, and long-term value. You don't just react-you anticipate, strategize, and deliver results.
If you thrive on building deep relationships, solving business challenges, and making a measurable impact, this is the role for you.
What's in It for You?- Competitive base pay + annual bonusfor driving client success and strengthening partnerships.
- Ownership & autonomyto shape strategic client programs and drive meaningful results.
- A culture built on service, innovation, and collaboration.
- Comprehensive benefits, including medical, dental, and visionfor you and your family.
- 401(k) with company matchto invest in your future.
- 4-week sabbatical after 5 years, recognizing your dedication.
- A company that gives back- we donate 10% of annual profits to charity and offer paid volunteer time.
- 6 weeks of paid parental leave, because family matters.
How You'll Drive Client SuccessBe a Strategic Partner- You think like an operator, not a firefighter. You prevent escalations by setting expectations, simplifying processes, and keeping customers ahead of risk.
- Own relationships with established clients, serving as their primary point of contact for all sales and program needs. Ensuring clients see us as a strategic partner, not just a vendor.
- Understand each client's business, industry, and challenges to provide tailored, value-driven solutions.
- Ensure a seamless, high-quality experience throughout the client lifecycle, from concept to delivery.
- Conduct regular on-site visits, program reviews, and seasonal planning sessions to reinforce partnership strength.
- Represent the brand at industry trade shows, regional markets, and networking events to reinforce presence with established partners.
Strengthen Relationships & Maximize Value- You know how to lead a customer conversation. Not just "build relationships." Guide discussions, hold the line, reset expectations, and doing it all without losing trust.
- Customize uniform programs to align with client needs, ensuring the best product selection, pricing, and service.
- Guide partners on trend direction, fabric innovation, fit adjustments, and customization options.
- Work with design and merchandising teams to bring client-specific programs to life, ensuring brand alignment and commercial success.
- Gather client requirements to create comprehensive briefs to present to cross-functional teams.
- Find opportunities to reduce costs for our clients.
Anticipate Needs & Provide Proactive Solutions- You create clarity in messy environments. You stand out and can walk into noise, organize the chaos, and turn it into a repeatable path that works.
- Identify risks before they become issues, ensuring smooth program execution.
- Keep communication clear, transparent, and proactive, reinforcing client confidence.
- Offer long-term, strategic solutions that drive measurable business impact.
- Advocate for client needs across internal teams, ensuring alignment and execution.
Sales Growth & Revenue Strategy- Proactively drive revenue growth through upselling and cross-selling new items, options, and promotional goods.
- Develop long-term business plans with key partners that increase order volume and strengthen multi-year commitments.
- Use data insights to recommend assortment adjustments, category expansions, and pricing strategies.
- Leverage CRM and Sales tools (Facilis / Syncore) and project management tools to track program success and drive continuous improvement.
Financial & Business Reporting- You drive outcomes, not activity.
- Financial forecasting - produce accurate forecasts, seasonal projections, and account performance reports for internal leadership.
- Keep a pulse on industry trends, ensuring our clients stay ahead of challenges and opportunities.
What You'll Bring- Proven track record in client relationship management,driving strategic growth and program success.
- 4+ years of experiencein B2B account management, customer success, or sales.
- Exceptional problem-solving skillswith a proactive, client-first approach.
- Proficiency in CRM and tools (Facilis / Syncore)and Excel (pivot tables, v-lookups)to analyze data and optimize performance.
- Excellent communication skills, ensuring seamless collaboration across teams and with clients.
- Ability to travel 30-50%, engaging with clients in person.
- Bachelor's degreein business, marketing, or a related field (preferred)
Pay Range
$80,000-$100,000 USD
