Role description
Client Partner
The Role
UST is searching for an experienced Client Partner to own and grow strategic client relationships. The role will serve as the primary interface between the client and internal teams, with accountability for account growth, customer satisfaction, commercial performance, delivery governance, and executive stakeholder engagement.
The ideal candidate will combine strong business acumen with an understanding of technology services and demonstrate the ability to identify client needs, translate them into business opportunities, and coordinate cross-functional teams to deliver measurable value.
What You'll Do
• Act as the primary relationship owner for assigned strategic accounts.
• Build strong relationships with senior client stakeholders, including business, technology, procurement, and executive leadership.
• Develop a deep understanding of the client's business priorities, operating model, challenges, and transformation agenda.
• Conduct regular governance meetings, executive reviews, and strategic account discussions.
• Serve as an escalation point for key client concerns and ensure appropriate resolution.
• Develop and execute account growth strategies aligned with client priorities.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What You Need
• Bachelor's degree in Business Administration, Engineering, Technology, Finance, or a related discipline; MBA is preferred.
• Typically 10+ years of experience in IT services, consulting, account management, client success, business development, delivery, or related roles.
• Demonstrated experience managing enterprise client relationships and senior stakeholders.
• Strong understanding of account management, delivery governance, commercial management, and business development.
• Experience working with contracts, SOWs, pricing, forecasting, revenue, margins, and account profitability.
• Exposure to digital transformation, cloud, data, AI, application services, infrastructure, or business-process services is advantageous.
• Strong presentation, negotiation, communication, and executive stakeholder-management skills.
• Strategic Account Management
• Client Relationship Management
• Account Growth & Business Development
• Executive Stakeholder Management
• Client Success
• Revenue & Margin Management
• P&L / Commercial Management
• Contract & SOW Management
• RFP/RFI & Proposal Management
• Delivery Governance
• Risk & Escalation Management
• Cross-functional Leadership
• Negotiation & Influencing
• Forecasting & Pipeline Management
• Digital Transformation
• Consultative Selling
Location & Compensation
Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.
Role Location: Norfolk, Virginia
Compensation Range: $174,000-$261,000
Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.
Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.
