Role : Engagement Manager
Location: Phoenix, AZ (Hybrid)Role OverviewWe are seeking a seasoned
Engagement Manager to anchor and expand our BFSI (Banking, Financial Services, Insurance) relationships in Phoenix. This role is critical to driving account growth, building executive-level relationships, and shaping transformative technology engagements across Data, Cloud, and AI/ML.
Key Responsibilities- Act as the strategic advisor and primary relationship owner for key BFSI accounts in the Phoenix region.
- Foster positive relationships with our customers as their primary point of contact.
- Help clients implement services and plan projects effectively.
- Identify upselling and cross-selling opportunities.
- Drive account growth and revenue expansion through consultative selling and solution positioning across Data Engineering, Cloud, AI/ML, and Digital Transformation.
- Leverage professional network to open new opportunities and strengthen NucleusTeq's brand presence within BFSI.
- Address customer issues with speed and efficiency.
- Work with sales teams to generate new business.
- Build and nurture executive-level relationships (CIO, CDO, CTO, VPs) to ensure alignment of technology solutions with business goals.
- Partner with delivery and solution teams to ensure high-quality execution and client satisfaction.
- Lead contract negotiations, renewals, and ensure compliance with client/vendor governance.
- Monitor market trends in BFSI and proactively provide thought leadership to clients.
- Conduct Quarterly Business Reviews (QBRs) with senior stakeholders to review outcomes, challenges, and future opportunities.
Qualifications- 12+ years of experience in IT services/consulting with at least 5+ years managing BFSI accounts.
- Strong professional network within BFSI (banking, credit cards, insurance, payments).
- Proven track record of growing accounts ($10M+ portfolios) through solution-based selling.
- Strong knowledge of Cloud (AWS/GCP/Azure), Data Engineering, AI/ML, and BFSI regulatory/compliance needs.
- Excellent executive presence, communication, and negotiation skills.
- Ability to collaborate with global delivery teams and ensure client success.
- Bachelor's degree required; MBA preferred.
What We Offer- Opportunity to work with Fortune 100 BFSI leaders.
- A high-growth, entrepreneurial environment where you can make an impact quickly.
- Competitive compensation with performance-based incentives.
- Global team exposure with innovation-driven culture.
How We Work- Customer-first, revenue-aware: every initiative links to outcomes and commercial impact.
- Write-it-down and decide fast: transparent plans, data-driven reviews, rapid issue resolution.
- One global team: tight alignment with Sales, Delivery, Product, Marketing, and Finance; clear handoffs and shared KPIs.
Compensation / Benefits- Competitive base + performance bonus tied to NRR/GRR/ARR; equity eligible.
- Industry-leading health, dental, vision; 401(k) match; generous PTO and profit-sharing.
- Learning stipend and certifications; leadership development and succession planning.
